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City of Asheville Comprehensive Non-Revenue Water Program

City of Asheville Comprehensive Non-Revenue Water Program. Authors: Brandon Buckner, City of Asheville Larry Lewison, Cavanaugh. Program Origins. A Team Based Approach. Audit Input Team Valve & Leak Team Unbilled Customer Team Customer Service Team Metering Team

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City of Asheville Comprehensive Non-Revenue Water Program

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  1. City of Asheville Comprehensive Non-Revenue Water Program Authors: Brandon Buckner, City of Asheville Larry Lewison, Cavanaugh

  2. Program Origins

  3. A Team Based Approach • Audit Input Team • Valve & Leak Team • Unbilled Customer Team • Customer Service Team • Metering Team • Pressure Management Team

  4. Data Tracking & Audit Input • Assist in Gathering Data • Partner with a Consultant • Master Meter Testing • Water Theft Tracking • Reporting from Internal & External sources • KPI Tracker • Policy Relation & Review • CIP Recommendations

  5. Fire Department Audits • Check for use of NRW • Billing/Metering status • Create Consistency • Recommendations for Improvement • Follow up

  6. Proactive Leak Surveys Sample Zone Flows for ‘Night Flow Analysis’ to Guide Prioritization of Leak Surveys

  7. Proactive Metering Testing & Maintenance • Radio read conversion • Meter Testing • Meter remediation based on payback Analysis

  8. Historic Large Meter Testing Program METERING Established in 2012 -Meter selections from payback analysis -Establishment of testing protocol (M6) -Field apparatus -Getting crews setup & training

  9. Pressure Optimization

  10. Billing System Improvements

  11. NRW Program – key points • Challenges • Change of Culture • In department and out of department • Relating NRW Projects to CIP • Keeping Staff Focused on NRW • Advantages • Decrease in Water Loss • Team focus – Employee Engagement • Improved Communications • Improved Business Processes • Good Media Answer

  12. RAA=rolling annual average

  13. RAA=rolling annual average RAA=rolling annual average

  14. The Path Forward Water Supplied Authorized Consumption MGD Water Loss

  15. City of Asheville Comprehensive Non-Revenue Water Program bbuckner@ashevillenc.gov larry.lewison@cavanaughsolutions.com

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