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Breakdown of Text Credit Usage

Breakdown of Text Credit Usage. Cost Breakdown: MT. Outgoing Messages (MT). In general, all outgoing SMS messages (MT) cost 1 text credit. MT are sent during: Contact Collection Keywords Keyword auto-responder Follow-on auto-responders Alternate auto-responder

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Breakdown of Text Credit Usage

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  1. Breakdown of Text Credit Usage

  2. Cost Breakdown: MT Outgoing Messages (MT) • In general, all outgoing SMS messages (MT) cost 1 text credit. • MT are sent during: • Contact Collection • Keywords • Keyword auto-responder • Follow-on auto-responders • Alternate auto-responder • Keyword signup notification sent to registered phone • Sign Up Pages • Online sign-up page SMS auto-response • Online sign-up page confirmation message • Facebook Widget SMS auto-responder • Premium SMS Features • Mobile Voting • Mobile voting choices • Mobile voting auto-responder • Late voter message • Shuffle Responder • Shuffle responses • “End of Shuffle” response message • Message Sending • Any messages sent to mobile numbers (includes Smart Blast) • Automated message sent in response to user “Text Reply” message • Appointment Reminders • Exceptions to 1 credit rule: • SMS messages sent to numbers outside of US cost 2.5 text credits. • Any failed delivery costs will be refunded, total text credits used for failed deliveries is 0. • The “Welcome” message sent after keyword signup or online signup page opt-in is free. • The message is “[Organization Name]: Welcome! Msg&Data rates may apply. Up to [x] msg/mo. Reply HELP for help. Reply STOP to cancel. [office number]”

  3. Cost Breakdown: MO and Other Incoming Messages (MO) • In general, all incoming messages (MO) are free. • MO may come a couple different methods: • Keywords • If we have a keyword “example” then texting in, “example” to 69302 will be an MO • Users may also send in messages which will be sent to the keyword inbox. • If “example sample message” is sent to 69302, “sample message” will show up in the account’s inbox. • Send Message • If a user replies to any blast they have received from our system, without preceding the message with a keyword, it will be considered a “Text Reply.” • These will cost no text credits and are submitted into the text reply inbox. • Exceptions to the free MO rule: • For mobile voting, each MO costs the user costs ½ a credit. • For the shuffle responder, each MO costs the user ½ a credit. • If the user is utilizing the API, he will be charged 1 credit for every MO. Other • There are other circumstances where text credits must be used. • Utilities Feature – Filters out invalid numbers from a CSV file. • Each mobile number that is put through the utilities feature will cost 1 text credit. • Any mobile numbers put through the utilities feature first can be imported into the system free of charge. • Add/Import Contacts – Manually add or import contacts. • Adding or importing numbers will cost 1 text credit per number, unless filtered through utilities first. • If you choose to replace an existing phone number (already added or imported) when importing “All contact types” then you will be charged 1 text credit for each replaced contact. • It will cost 1 text credit when import appointment reminders, unless the phone number has been run through the utilities feature, in which case it is free.

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