Goodwill Industries of Northern New England

1. Goodwill Industries of Northern New England Volunteer Supervisor Orientation Please click to advance to next slide.

2. Welcome! • Volunteers have been an integral part of our organization since it was founded in 1902. As a volunteer supervisor, you will be part of a team of staff and volunteers who work together to help GINNE achieve its goals. • Each volunteer’s contributions help us further our mission and grow as an organization. • Thank you for being a volunteer supervisor! Your guidance and support is much appreciated by the volunteer program.

3. What is a Volunteer? Dictionary definition: “A person who performs or gives his/her services of their own free will.” In essence, it means that the difference between a volunteer and an employee is compensation/pay. Another distinction can be the roles they perform for the organization.

4. Length of Volunteer Project Episodic: One time or infrequent service (i.e. for a special annual event) Short term: Agreeing to volunteer for a certain period of time (i.e. 6 months or 1 year) Long term: Some volunteers become committed to helping out one or two special organizations throughout their life (it can also be used to describe someone who is a habitual volunteer)

5. Trainer • Teacher • Coach • Evaluator • Expert in subject area • Role model Qualities of a Good Supervisor: What is a Volunteer Supervisor? Patient & Mature In guiding volunteer to accomplish tasks Flexible & Adaptable Volunteer needs may change at a given moment Professional Outline specific tasks and responsibilities Realistic Expectations Not paid employee-may not have previous experience with the task Work together attitude More can be accomplished when you work as a team!

6. Supervisor Responsibilities • Orienting new volunteers • Welcoming new volunteers • Show volunteer where to put personal belongings • Provide business card/phone number of who to call when volunteer will be absent • Include volunteer in any department celebrations • such as birthday cake, holiday luncheon, etc. • Recording Volunteer Hours • Volunteer hours are tracked using the GINNE volunteer time log • Evaluations • Supervisors evaluate volunteers • Volunteers evaluate supervisors • Be prepared for volunteer by having planned tasks for volunteers • keep volunteer busy so they feel they are not in the way, but are part of the team

7. First Day • Orientation • Orientation/handbook provided by volunteer program • Introduce volunteer to your co-workers • Give tour of site • Ask if volunteer has any questions • If they do not, tell them they may ask anytime in the future • Review duties, mission and goals • Ensure they feel comfortable in their new work environment • Determine a sign-in policy • Clarify chain of command • Provide a full on-the-job training • Treat them as a professional • Establish a personal folder for volunteer • Keep copies of job description, hours recorded, evaluations, awards, emergency contact sheet and any other pertinent information

8. Evaluations

9. Volunteer Program

10. Volunteer Rights & Responsibilities • To be given meaningful duties • To be treated fairly and respectfully • To have effective supervision • To have full involvement and participation in approved volunteer activities • To have recognition of the service provided • To end volunteer service at any time, for any reason • To request a change of volunteer placement at any time • To request a leave of absence, if necessary • Actively perform duties to the best of volunteer’s abilities • Remain loyal to the goals and mission of Goodwill • Contribute to a positive working relationship with your supervisor • Support an inclusive volunteer environment by respecting individual diversity • Complete all trainings required for volunteer placement • To adhere to Goodwill’s loss prevention policy Rights: Responsibilities:

11. Volunteer Policies • Volunteers must be 16 years old + • Volunteers between the ages of 16-18 must obtain written permission from their legal guardian • Volunteers will be periodically evaluated by their supervisor • Supervisors will be evaluated by their volunteer periodically • Volunteers can smoke cigarettes in designated smoking areas only • Volunteers will adhere to Goodwill safety policies • Any accidents/issues will be reported immediately to both your supervisor and the volunteer coordinator. • All materials given to volunteer for their assignment will be returned to Goodwill at the end of service • Supervisors and volunteers are not allowed to become romantically/sexually involved • Please contact the Volunteer Coordinator with any questions. • Agree not to steal from Goodwill stores/programs/offices • Agree not to be under the influence of alcohol/drugs during your service • Agree not to create disturbances on Goodwill property or in the community while volunteering • Agree not to deface/damage Goodwill or community property • Agree to be a cooperative individual • Agree to not violate any laws while volunteering • Agree to respect confidential information • Agree to use computer/email/telephone appropriately • Agree not to accept gifts from anyone other than thank you for your service gifts from Goodwill’s volunteer coordinator or your direct supervisor • Agree not to participate in any publicity of Goodwill without the express permission of the Public Relations department Guidelines Conduct

12. Dress Code • All clothing will be clean, free of holes and stains, and in good repair. • Footwear must be worn at all times. No open toed shoes for safety reasons. • No halter tops, midriff tops, tank tops, crop tops, spaghetti straps (unless layered under other clothing), shirts that do not cover the entire torso • No cut-offs, sweatpants, spandex and pajama bottoms. • Wear a belt, if you prefer to wear lower cut pants. • Tattoos may need to be covered. • Any clothing or jewelry that may be considered truly inappropriate or offensive is not allowed. • Always practice good hygiene!

13. Appropriate Dress • Look around you for examples of what people wear in that specific work place. • Good rule of thumb-If you wouldn’t wear it around your grandma, it probably isn’t a good outfit for volunteering! • Keep it professional. • Suggested wear: Business casual clothing • dress pants • mid to long length skirts • professional looking dresses • button down/collared shirts • dress shirts, polos • practical closed toe dress shoes • dressy jackets/blazers • suits • jeans if permissible at site • For outdoor work: • boots/sneakers • jeans without holes • non offensive t-shirts/sweatshirts • layer clothing as weather can change!

14. Volunteer Supervisor Acknowledgement • Volunteer Supervisor must acknowledge the following: • The GINNE Volunteer Supervisor Orientation contains important information about Goodwill’s volunteer program which I understand I am responsible for reading and implementing. • I understand that I should contact the Volunteer Coordinator, if I have questions.

15. Thank you for your time and attention! ***Please view the Safety & Sensitivity Training now to complete orientation.