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Implementation in two phases. CSR Network. The existing CSR network shall be utilised to a large extent The existing CSR network shall be aggregated at a central place in the SSA and shall be connected to the MPLS cloud separately
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CSR Network • The existing CSR network shall be utilised to a large extent • The existing CSR network shall be aggregated at a central place in the SSA and shall be connected to the MPLS cloud separately • Only in some places where there is no existing CSR Network and where transmission links are a problem, CSR network is connected to the exchange routers. • Broadband VPN network may be used whereever necessary
Networking • Reliable Transmission Media is Required. • Maintenance of the transmission links Connecting Datacentre with MPLS shall be made over to the Concerned Regions • Existing maintenance incharges shall continue to maintain the links connecting the SSAs to the nearest MPLS node and the links connecting different exchanges
Networking(Contd..) • Bandwidth between Aggregation Router to MPLS shall be E3/ STM1 • Backbone Routers in DC shall be connected to two MPLS nodes, each connectivity shall be 1Gb • This connectivity shall be extended through TWO nos. of STM16 rings – to connect to two nodes. • STM-16 equipment (CPE) with a provision to have 1Gb port should be installed at DCs • The entry and exit routes of OF cable within the DC premises should be different. • Internet Routers in DC shall be connected to two NIB nodes, each connectivity shall be E3/STM1
S. No. Item Tender Qty Finalised Quantity Qty Ordered Ambala Chandi garh Dehra dun Jammu Luck now Meerut Shimla 1 Exchange Router 1075 10 16 5 11 17 12 13 90 2 Managed Ethernet Switch (24 Ports) 1075 6 16 5 13 23 6 4 80 3 Ethernet Extender (One Pair) 270 0 4 0 24 20 5 4 60 4 Remote Router 805 0 0 0 10 5 12 5 35 5 Ethernet Switch (Unmanaged, 16 Ports) 1075 4 5 2 16 15 8 9 65 6 Aggregation Router 127 2 2 2 2 1 2 11 7 Additional Module (4 ports E1) for AR 254 0 4 6 8 Additional Module (1 port E3) for AR 127 0 9 Central Router 23 1 1 1 1 4 10 Additional Module (4 ports E1) for CR 46 1 3 6 11 Additional Module (1 port E3) for CR 46 0 12 Additional Module (STM-1) for CR 23 2 2 2 2 2 2 14 Finalised Requirement of N/W Equpt (North)
S. No. Item Tender Qty Finalised Quantity Qty Ordered Ambala Chand-igarh Dehra-dun Jammu Lucknow Meerut Shimla 1 MTE for E-10B 51 2 8 0 0 3 3 18 2 CES for C-DoT 431 7 0 1 8 1 4 11 35 3 IP Phones 766 20 15 10 10 22 20 10 112 4 Workstations (PCs) 1148 25 20 15 16 27 15 14 200 5 MS office 25 20 15 16 27 15 14 200 6 Anti-Virus for Workstations 4290 25 20 15 16 27 15 14 200 Finalised Requirement of N/W Equpt (North)
Preparedness of switches • Readiness of the switches for 100% CDR generation for all the calls. • Availability of at least one week CDR storage capacity in the switches. • Availability of X.25 interface for pulling the CDR files. • Speed of data transfer of X.25 interface to be minimum 64 Kbps. • Conversion of all CDOT RAX switches and standalone CDOT SBM switches to ANRAX and RSUs. • Software upgradation of C-DoT MBMs to 2_2_1_9. • Standardization of the values of the Subscriber parameters.
Preparedness of switches (North) SSA: Meerut
Preparedness of switches (North) SSA: Meerut
Preparedness of switches (North) SSA: Lucknow
Preparedness of switches (North) SSA: Lucknow
Preparedness of switches (West) SSA: Ahmedabad
Preparedness of switches (West) SSA: Ahmedabad
Preparedness of switches (West) SSA: Bhopal
Preparedness of switches (West) SSA: Bhopal
Preparedness of switches (West) SSA: Jaipur
Preparedness of switches (West) SSA: Jaipur
Preparedness of switches (West) SSA: Kalyan
Preparedness of switches (West) SSA: Kalyan
POC SSAs – PCs & Antivirus status • All PCs should have Win XP or Win 2000; Should have a browser. • All SSAs should ensure valid and updated anti-virus running on PCs • If necessary old PCs may be replaced with New PCs of required config • All Dumb terminals working for DQ, FRS etc should be replaced with PCs • SSAs have to procure work station PCs for any newly planned CSCs • If any CDMs/Touch screens are provided in the SSAs, details about connectivity, configuration, Integration of software etc may be intimated.
S. No. SSA Billing Commercial DQ FRS 1 AMBALA Trichur Integrated with Trichur COSS Integrated with Trichur 2 CHANDIGARH DOTSOFT DOTSOFT DOTSOFT DOTSOFT 3 DEHRADUN DOTSOFT DOTSOFT DOTSOFT/ Commandir Commandir 4 JAMMU DOTSOFT DOTSOFT DOTSOFT DOTSOFT 5 LUCKNOW Trichur COSS Commandir COSS 6 MEERUT DOTSOFT DOTSOFT DOTSOFT Commandir 7 SHIMLA Trichur CCMS CCMS CCMS POC SSAs – Existing Software Applications (North) All India Status – Dotsoft in 183 SSAs; Trichur in 147 SSAs out of 334 SSAs
POC SSAs – Data cleansing issues • Customer data across various systems such as Billing, Commercial, FRS and exchange data shall be cross checked to see that there is uniqueness in the data • Existing customer data shall be purified by removing duplicates etc. Customer categories shall be properly identified and mismatches corrected. • Finalisation of closed cases should be completed and Special drive should be taken to clear Outstanding cases by setting up HPCs
POC SSAs – Data Collection items • All existing connections of a Customer (office, home, Mobile, LC shall be obtained as far as practicable for creation of unique customer ID • Group id can be a corporate id or family id • Corporate id/Family id shall be created for corporate groups/Families where in customer ids may be a subset. • Mobile (even if non-BSNL) and e-Mail of the customer should be taken for SMSing/ eMailing the customers any service related information/issues
Call Centres in CDR Tender • Procuring the call centre equipment: • IP EPABX • IVRS • CTI • ACD • IP Phones • Circles to procure PCs for call centre positions (if required)
Responsibility matrix • Zonal Coordinators: • Coordination with Civil and Electrical • Coordination with SIs • Coordination with NIB • Coordination with Telecom Regions • Coordination with other circle coordinators • Receipt and maintaining stores of Data centre
Responsible matrix (Contd..) • Circle/SSA Coordinators: • Preparation of switches for CDR Project • Upgradation of PCs whereever required • Anti-virus • Making Available Transmission links for Project rollout • Maintenance of CSR and Switch (CDR) network • Maintenance of Call centre • Receipt and maintaining stores