1 / 7

How will Business Development make a difference?

How will Business Development make a difference?. Customers will know: what Business Services does for them what they have to do to enable BS to provide them an excellent service how to contact BS for different needs

aldis
Download Presentation

How will Business Development make a difference?

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. How will Business Development make a difference? • Customers will know: • what Business Services does for them • what they have to do to enable BS to provide them an excellent service • how to contact BS for different needs • that BS employees understand their customers’ priorities & growth agendas • Customers will believe that we will deliver what we promised, when we promised it • Customers will expect constructive challenge from Business Services for requests • Customers will take to us about their plans for the next 2+ years Relationship Management

  2. How will Business Development make a difference? • Business Services will communicate simple, appropriate messages to customers • Customers will understand/see evidence of Business Services values: • Performance – in the way we deliver services and implement change • Expertise – worth involving early • Focus - providing business solutions not technical solutions • Business Services will be seen as leading shared service provider in E.ON. Communications & branding

  3. How will Business Development make a difference? • Co-ordinated, excellent management of change: • Roll out of Business Services products/services • Managing Business Services aspects of business change • Prioritise business focused service improvements • UK wide change Change Capability

  4. How will Business Development make a difference? • Leadership team will have shared view of what Business Services capability needs to be and how Business Services should behave. • BSLT will know what external best practice looks like and will be striving to exceed it where appropriate. • We will have continuous improvements • BSMT will be working together to meet our goals. Business Services Culture & Capability

  5. Business Development Team 2 Further Vacancies

  6. Draft Objectives 1 • Lead Business Services Wellbeing plan • Work with Roger Cook to deliver 2007 Business Plan • Benchmark Business Services performance & capabilities • Ext benchmarking of processes • Stage 2 of IIE accreditation • Raise awareness of ext best practice • Develop & implement the Business Services brand and comms approach • Develop a programme Management capability • Prog control & governance • Product role out approach • Integration framework • Programme of work • Change management framework for BS & UK • Develop & implement the relationship management framework

  7. Draft Objectives 2 • Lead implementation of projects into Business Services: • AOL, Pay and grading, My choice • IPT • Lead CSR for Business Services • Facilitate strategic & cultural development for Business Services: • Strategy • Capabilities • Behaviours • Manage Business Services aspects of UK change programmes: • Integration • Business changes • Deliver £0.xm benefits through process improvement • Lead E.ON best practice group – internal customer satisfaction

More Related