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Quality Assurance of Census. MANAGEMENT OF A CENSUS, PART 2. THE CENSUS AND MATRIX MANAGEMENT. FUNCTIONAL ORGANIZATION. Traditional NSO Organization : Subject Matter Groupings: Economic Social National Accounts, etc. Central Services: Human Resources IT / Methodology
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Quality Assurance of Census MANAGEMENT OF A CENSUS, PART 2 THE CENSUS AND MATRIX MANAGEMENT
FUNCTIONAL ORGANIZATION Traditional NSO Organization: Subject Matter Groupings: • Economic • Social • National Accounts, etc. Central Services: • Human Resources • IT / Methodology • Cartography / Geography / GIS • Dissemination, etc. (Regional Offices)
FUNCTIONAL CONUNDRUM Census is a massive, complex programme: • Requiring careful planning • Sequential preparation • Time management • Specialized staff working together
MATRIX MANAGEMENT Uses Project Management Distributed Responsibility Interdisciplinary Ephemeral
PROJECT MANAGEMENT Divides tasks into manageable chunks Big tasks are sub-divided into smaller ones • concurrent • sequential
DISTRIBUTED RESPONSIBILITY Responsibility delegated to teams Responsibility accepted by teams
TRUST Senior Managers • Trust staff to achieve goals Project Teams • Trust that Senior Management will back them All • Trust that will get help when necessary
SCHEDULING Tasks sequential Resources limited • Physical resources • Human resources
RESOURCE DETERMINATION • Proposed • Negotiated • Accepted
COMMITMENT • Deliverables • Delivery Date • Milestones
MONITORING PROGRESS Tracking Mechanism Records Progress Early Warning System
TRACKING SYSTEMS • Project Team Reports • GANTT Charts • PERT Charts • Critical Path Analysis
GANTT CHART Source: http://en.wikipedia.org/wiki/Gantt_chart
PERT PERT network chart for a seven-month project with five milestones (10 through 50) and six activities (A through F).
MONITORING SYSTEM Input: • Project Team Reports Output: • Tables • Charts • Warnings
MONITORING SYSTEM Manual Automated
RESPONDING TO WARNINGS When the monitoring system identifies a delay which affects the critical path – Management has 3 options: • Find a way to bring a project back on schedule; • Reduce the time required for a future segment (or a combination of 1 & 2); • Delay Census Day
ADVANTAGES OF MATRIX MANAGEMENT • Expands Leadership Pool • Stretches ability • Motivation & Commitment • Collegiality & Co-operation
DISADVANTAGES • Rivalry with Functional Organization • Generates resentment from those passed over • Risks failure when poor choices made
SIDE BENEFITS OF MATRIX MANAGEMENT For the NSO • Improves overall capability • Separates the wheat from the chaff • Identifies candidates for advancement
SIDE BENEFITS OF MATRIX MANAGEMENT For all employees • offers them more opportunity to grow • Provides challenges • Shows them what they can do and where they need to improve their capabilities
SIDE BENEFITS OF MATRIX MANAGEMENT For the over-achievers • Demonstrated their capabilities • Put them in the limelight • Enhanced their career opportunities