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Enterprise Collaboration Systems

Enterprise Collaboration Systems. Also Cross-functional crosses different functional business areas (accounting, finance, inventory management, human resources, etc.) Systems include: Instant Messaging to Video Conferencing Lotus Notes (IBM) Outlook (Microsoft). Categories. Value of ECS.

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Enterprise Collaboration Systems

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  1. Enterprise Collaboration Systems • Also Cross-functional • crosses different functional business areas (accounting, finance, inventory management, human resources, etc.) • Systems include: • Instant Messaging to Video Conferencing • Lotus Notes (IBM) • Outlook (Microsoft)

  2. Categories

  3. Value of ECS • Operational employees can work together more Easily and Effectively • Avoid traveling (telephone or video conferencing) • Enhanced coordination (document merging, calendaring, scheduling, workflow systems) • Enhanced collaboration (project management tools, discussion forums, instant messaging, etc.)

  4. Value of ECS Knowledge Management • A great deal of knowledge is exchanged during normal communication and collaboration processes. • In some sense and ECS can manage that knowledge, i.e., recording it, distributing it, organizing it. • Example: I forgot how to configure MySQL, but I can search my past email and find the message send by our system administrator, which describes what I need to do.

  5. 30 Teams Hundreds of Journalists 60 Workstations 2 Servers Teams sends a request for a player to a central registry Upon approval, draft choices are displayed on Jumbo Display Player bio’s, stats, and scouting reports are integrated into the system NHL Example • NHL uses a workflow system built from Lotus Notes (Domino) • Used on Draft Day

  6. Other Forms of ECS • Blog Spheres such as MySpace are ECS’s for non-business communication • Blackboard is technically an ECS • Content or Document Management Systems • Siena could benefit from one... • Centralize content and documents for the website.

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