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Technology With A Smile

Technology With A Smile. Community Librarians’ use of technology to connect, engage and collaborate with community members in Edmonton. Presented by Christy Alyea and Joycelyn Jaca Community Librarians at Edmonton Public Library. Presentation Outline -CLSP -EPL’s Business Plan

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Technology With A Smile

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  1. Technology With A Smile Community Librarians’ use of technology to connect, engage and collaborate with community members in Edmonton. Presented by Christy Alyea and Joycelyn Jaca Community Librarians at Edmonton Public Library

  2. Presentation Outline -CLSP -EPL’s Business Plan -Technology Barriers -Engaging seniors -Engaging youth and teens -Engaging the community -Challenges -Future Endeavors -Recommondations for other libraries -Questions!

  3. EPL’s Community-Led Service • Philosophy • History – Working Together Project

  4. EPL’s Community-Led Service Philosophy • CLSP Framework at EPL

  5. 19 Community Librarians

  6. EPL’s Business Plan • EPL’s Business Plan and Technology • Digital Literacy Objective • Position digital literacy services as a core library service with staff and customers.

  7. EPL’s Business Plan • Define, expand and promote our digital literacy services and programs • Offer digital literacy programs when and where customers want them

  8. Technology in the Community • -Technology can be a barrier • -Fear of technology • -Limited access • -Lack of technological skills

  9. Technology in the Community • How do we use technology to engage library users? • -Help overcome fear • -Encourage social engagement • -Using technology in events and programs

  10. Community Librarians’ Key Tool • Laptops

  11. Another Key Tool • Cell Phones

  12. Engaging the Community • Providing a voice • Encouraging social engagement • Customers feel welcome in the library

  13. -Encourage social participation • -Help overcome fears • Engaging Seniors

  14. One-on-One Computer Training • For absolute beginners • Email • Internet • Bibliocommons • Word processing • Finding reliable health information online

  15. Freedom 55+ Expo at Strathcona

  16. Older is the New Better: Seniors Fair at Capilano Mall • Computer Instruction • Computer Basics • Internet • Email • EPL Catalogue • eBook Readers Demonstration

  17. -Wii Bowling Program • -Portable Wii system • -Projector • Wii Programs

  18. -Wii Parties • -Wii Tournaments • -Personal Stories • Successes with Gaming Technology

  19. Other Engaging Programs for Seniors • Audiobook Afternoons • Armchair Travel • YouTube Nights

  20. -Fostering creativity • -Inclusive programs • Engaging Youth and Teens

  21. How to be an Information Ninja Pilot Project • Information Literacy for Junior High Students

  22. Cyberwrite • myTunes • Last Night A DJ • Saved My Life • Teen Tech Week

  23. Claymation at EPL • Engaging teens as creators of multimedia and literate consumers of digital media • Teen Tech Boot Camp

  24. How to create an • online story • Facebook Story Project

  25. Engaging the Broader Community • -Freedom to Read • -MP3 Experiment • -E-books

  26. What does freedom mean to you? • Freedom Challenge, Freedom Ball and Flip Cameras

  27. Mp3 Experiment • Over 200 Edmontonians came out with their iPods and earbuds to join this event at Churchill Square • The MP3 Experiment

  28. E-books Road Show • E-Reader Kiosk • E-Books

  29. Challenges • Remote Workflows • Advanced technology questions • Getting too personal • Potential theft/security • Scheduling conflicts

  30. Future Endeavors • Pilot eReader Lending Project • Mobile Computer Labs • Making more apps available to customers • Comprehensive Technological Training for the Staff

  31. Recommendations • 1. Know the needs of your community • “We’re all learning here; the best listeners will end up the smartest” • -Charlene Li & Josh Bernoff • Authors of Groundswell

  32. 2. Be Proactive • “You can’t just ask customers what they want and then try to give that to them. • By the time you get it built, they’ll want something new.” • -Steve Jobs • Former CEO, Apple • Recommendations

  33. 3. Train your staff • Have a mechanism in place that will ensure that staff are fully trained and are comfortable with new technologies • Challenge existing mental models among • the staff and develop in them willingness • and confidence to work with diverse • populations • Recommendations

  34. 4. Make technology accessible to the staff • Recommendations

  35. 5. Build relationships! • “Continue to be present in your community and always work towards building relationships so that the barriers will slowly begin to disappear. Remember that community relationships need time, attention, and respect on an ongoing and regular basis.” • -EPL-CLSP Toolkit • Recommendations

  36. Questions? Comments? • Christy Alyea • calyea@epl.ca • Joycelyn Jaca • jjaca@epl.ca

  37. References • Working Together Project Website, January 16, 2010: • http://www.librariesincommunities.ca/ • Community-Led Service Philosophy Toolkit. Edmonton Public Library. • http://web1.epl.ca/sites/default/files/pdf/CommunityLedServicePhilosophyToolkit.pdf • The Way We Share: EPL Business Plan 2011-2013. • Edmonton Seniors: A Portrait. 2010. • http://www.seniorscouncil.net/uploads/files/Seniors%20Portrait.pdf • Youth and Young Adults, Edmonton Social Plan. 2006. • http://www.edmonton.ca/assets/CityGov/Youth.pdf

  38. Thank you!

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