1 / 12

One Stop Service Tracking

One Stop Service Tracking. Module 1: Overview. Let’s Get Started!. What is the One Stop Service Tracking system?. Who designed OSST?. How will OSST help you do your work?. How does OSST address some currently common challenges?. Additional Benefits.

alena
Download Presentation

One Stop Service Tracking

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. One Stop Service Tracking Module 1: Overview

  2. Let’s Get Started! • What is the One Stop Service Tracking system? • Who designed OSST? • How will OSST help you do your work? • How does OSST address some currently common challenges?

  3. Additional Benefits • Puts the World at Your Fingertips • Enhanced Case Tracking Functionality • Provides Accountability for Actions • User Friendly Environment • Skill Match Component

  4. Course Objectives • Familiarize you with how to operate in a web-based, case tracking environment • Familiarize you with the customer management and caseload management functions within the One Stop Service Tracking system • Demonstrate the enhanced functionality within the One Stop Service Tracking system • Demonstrate how to access field, process and policy level help This course is intended to do the following:

  5. Introductions • Name • Location • Job Title • Expectations for this course

  6. Module 1: Overview of the System • At the end of this module, you will be able to: • Explain the differences between WAGES MIS and the One Stop Service Tracking system (OSST) • Explain the benefits of using OSST to complete tasks • Understand the General Navigation of OSST • Login to the system

  7. Similarities/Differences between WAGES MIS and OSST WAGES MIS OSST • It’s still the same work... …but OSST allows you to do more of your work online. • You receive customer information from the FLORIDA system… ...but now you will receive more information. • You will still have to work register customers…. ...but you won’t have to go to ODDS to do it. • You may be serving applicant cases… ...but now you’ll be able to track those customers in the system.

  8. General Navigation • Clicking and Pointing • General Layout • Desktop Functions • On Line Help • Field Level • Application Level • Policy Level • Wizards • Common Features

  9. ? ? ? ? Questions? ? ? ?

More Related