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City of Knoxville

City of Knoxville. Work Related Injury Program. RECOGNITIONS. 2012 Public Risk Manager of the Year 2012 Theodore Roosevelt Workers’ Compensation & Disability Management Award 2011 Champion Award for Excellence in Workers’ Compensation Management. General Program Information.

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City of Knoxville

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  1. City of Knoxville Work Related Injury Program

  2. RECOGNITIONS • 2012 Public Risk Manager of the Year • 2012 Theodore Roosevelt Workers’ Compensation & Disability Management Award • 2011 Champion Award for Excellence in Workers’ Compensation Management

  3. General Program Information • Self-insured and self-administered for workers‘ compensation and liability • 1,700 employees: many are male and over 40, high chronic disease burden • Fire department, police department, public works, transit system, fleet, parks and recreation, engineering, et al.

  4. In The Beginning • “What We Do Is Dangerous and Employee Injuries Are Unavoidable” • “Employee Safety Is Not My Responsibility” • “What Works in the Private Sector Will Not Work Here” • “Safety Rules Interfere with Getting the Job Done” • “The Public Does Not Care”

  5. Hurdles to Get Over • Decentralized Management • Lack of a Safety Culture • Lack of Safety Expertise • Poor Data • Limited Data Expertise

  6. Leaps - Prevention • Persistence • Seat Belts • Safety Expertise • On-site Inspector • On-site Ergonomics • On-site Physical Therapist • Consultant & OSHA Instructor • Improved Data and Team Approach to Data Analysis (Online Incident Reporting) • Taking Advantage of Opportunities

  7. Leaps - Treatment • Dramatic expansion of the contract for on-site medical services (2011) • Primary Treatment • Physical Therapy • Integrated occupational/health resources (on-site diabetic educator/nutritionist and fitness specialist)

  8. Leaps – Claims Administration On-site: • Claims Adjusters • Attorneys • Case Manager • Bill Reviewer • Treatment Staff • Team Case Reviews

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