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Dialog

Dialog. VoIP. Call Recording Solutions. For more details, visit www.usedialog.com or email : sales@cogentmail.com. How Dialog VoIP Works ?. Network Diagram. No proprietary hardware is needed. Sniffing the mirror port of the switch. Captures the IP packets.

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Dialog

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  1. Dialog VoIP Call Recording Solutions For more details, visit www.usedialog.com or email : sales@cogentmail.com

  2. How Dialog VoIP Works ? Network Diagram • No proprietary hardware is needed • Sniffing the mirror port of the switch • Captures the IP packets • Converts the IP packets to audio files • Stores these files for future playback and search For more details, visit www.usedialog.com or email : sales@cogentmail.com

  3. Call Center Stock Trading Financial Institution Air Traffic Control Order Taking Conference Calls Client Meetings Police Control Room Inter Office Calls Emergency Service Dialog VoIP Applications For more details, visit www.usedialog.com or email : sales@cogentmail.com

  4. Why Dialog VoIP ? • Record keeping • Quality analysis • Reference • Legal compliance • Monitoring • Dispute resolution • Productivity analysis • Customer satisfaction For more details, visit www.usedialog.com or email : sales@cogentmail.com

  5. ecord R eview R ate R etrain R 4R Advantage of Dialog VoIP For more details, visit www.usedialog.com or email : sales@cogentmail.com

  6. Search, Record, Playback of Dialog VoIP • Any parameter (Line, Caller, Date, Time) • Play on the embedded player Search Screen • Bookmark your calls • CDR created • Export of CDR • Download the files • View screen recording For more details, visit www.usedialog.com or email : sales@cogentmail.com

  7. Quality Analysis of Dialog VoIP Dashboard Screen • Dashboard on extension status • Rating of the calls • Analysis of the calls • User hierarchy • Add comments and notes For more details, visit www.usedialog.com or email : sales@cogentmail.com

  8. Security of Dialog VoIP Admin Screen • Plays only on the embedded player • Password protected for login • Define roles • Access control rights • Deletion protection (with full security) For more details, visit www.usedialog.com or email : sales@cogentmail.com

  9. Key Benefits of Dialog VoIP • Scalable (sold in 1’s and 2’s) • Suitable for small to large call center • Software based • Web based • Multiple payment options For more details, visit www.usedialog.com or email : sales@cogentmail.com

  10. Product Specifications • Product Type: Software • Supported VOIP Protocols: SIP, Cisco Skinny, H323, MGCP and RTP • Supported CODEC: G711, G729A and G723.1 Hard Drive Sizing • Count 1.6 Kbytes/Second of recorded audio • (GSM format is our default storage format). • For example, 10GBs storage approximately • 2,000 hours of audio System Hardware Configuration • Dual processor/Dual core CPU, 2.6 GHz • 0-100 concurrent conversations: dual core CPU • 100-200 concurrent conversations: quad core CPU • 2 GB RAM • Two fast Hard Drive (SCSI 10k RPM): One for the PC, one for the recordings • Network Card • Sound card (Internal or External) Supported IP PBXs (Tested list) System Software Configuration • Windows 2003 Enterprise Edition SP2 • MS SQL 2005 Express edition with management studio • IIS • Dot Net 2.0 framework • IE 6.0 • Windows media player 9+ Dialog VoIP Specifications For more details, visit www.usedialog.com or email : sales@cogentmail.com

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