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Establishing a Framework for Business Communication

Chapter 1 Lecture Slides. Establishing a Framework for Business Communication. Business Communication , 15e Lehman and DuFrene. Purposes of Group Communication. Achievement or task purpose. To serve in a decision-making or problem-solving group To get the job done.

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Establishing a Framework for Business Communication

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  1. Chapter 1Lecture Slides Establishing a Framework for Business Communication Business Communication, 15e Lehman and DuFrene

  2. Purposes of Group Communication • Achievement or task purpose • To serve in a decision-making or problem-solving group • To get the job done • Maintenance or social purpose • To assist in the betterment of individual members from a behavioral point of view • To develop group morale

  3. Communication Process Model Chapter 1 Business Communication, 15th edition by Lehman and DuFrene Copyright 2008 by Thomson/South-Western

  4. Communication Channels Chapter 1 Business Communication, 15th edition by Lehman and DuFrene Copyright 2008 by Thomson/South-Western

  5. Barriers to the Communication Process • Differences in __________ level, experience, and culture • Physical issues, such as ______ or room temperature • Mental distractions, such as developing a response instead of ________

  6. Levels of Communication Continued Chapter 1 Business Communication, 15th edition by Lehman and DuFrene Copyright 2008 by Thomson/South-Western

  7. Levels of Communication Chapter 1 Business Communication, 15th edition by Lehman and DuFrene Copyright 2008 by Thomson/South-Western

  8. Communication Channels • Rules procedure • Created by management to control individual and group behavior • Formal system • Informal system • Emerge as people interact within a formal system to create a satisfying environment

  9. Grapevine: An Informal Communication Channel Truth • Grapevine is ___ _____ or _____ accurate than other communication channels • Message distribution is __________ rather than linear in nature

  10. Flow of Information Within an Organization Chapter 1 Business Communication, 15th edition by Lehman and DuFrene Copyright 2008 by Thomson/South-Western

  11. Strategic Forces Influencing Business Communication

  12. Four Dimensions of Business Behavior

  13. Diversity Challenges • International • Intercultural • Intergenerational • Gender

  14. Barriers to Intercultural Communication • Ethnocentrism • Stereotypes • Interpretation of _______ • _________ space requirements • Body language • Translation __________ • Lack of language training

  15. Impacts of Technology • Collect and organize data better • Craft clearer and more effective messages • Overcome distance issues • Raise legal and ethical issues

  16. Team Environment— Organization of the Future Small group with complementary skills, working together for a common purpose A Way to Remain Competitive in a Global Market

  17. Synergy 1 + 1 = 3 The whole is greater than the sum of the parts.

  18. Benefits of Work Teams • Make workers happier by causing them to feel they are shaping their jobs • Increase efficiency by eliminating layers of managers passing down orders and monitoring performance • Enable a company to draw on the skills and imagination of the whole workforce

  19. Communication Patternsfor Successful Teams • Trust-building changes ______________ patterns • ______ meetings educate employees • _______ leadership involves management and employees • Information flows ____ to management, down to workers, and ___________ among teams

  20. Important Team Skills • Problem-solving and goal-setting • Conflict resolution • Distributed leadership • Commitment to evaluate the group process • Ability to understand needs of coworkers • Effective communication • Ability to deal with barriers

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