MIS 301 Information Systems in Organizations

1. MIS 301Information Systems in Organizations Dave Salisbury salisbury@udayton.edu (email) http://www.davesalisbury.com/ (web site)

2. Chapter Objectives • Relate functional areas and business processes to the value chain model. • Identify functional management information systems. • Describe the transaction processing system and demonstrate how it is supported by IT. • Describe the support provided by IT and the web to various functional areas.

3. Functional Areas – Value Chain Perspective

4. Functional Areas in a Business

5. Functional Information Systems • Composed of smaller systems: A functional information system consists of several smaller information systems that support specific activities performed in the functional area. • Integrated or independent: The specific IS applications in any functional area can be integrated to form a coherent departmental functional system, they can be integrated across departmental lines to match a business process or be completely independent. • Interfacing: Functional information systems may interface internally with each other to form the organization-wide information system or externally systems outside the organization. • Supportive of different levels: Information systems applications support the three levels of an organization’s activities: operational, managerial, and strategic

6. Functional Information Systems Data Analysis and statistical forecasting. Strategic Data mining ops that support management Dynamic and what-if features. Decision Support Back office administrative tasks & ops. Clerical documents, schedules, mail, manuals, etc. Office Business transactions, events and processes. Support of the business and customers. Operational level of the company is normally highly structured and predefined. Transactional

7. Business Application Architecture

8. Retention and Loyalty Programs Marketing and Fulfillment Sales Cross-Sell Up-Sell TeleSales Store Front and Field Service Customer Customer Service and Support Contact Management Customer Relationship Management

9. Front Office Applications Back Office Applications Enterprise Application Cluster Enterprise Application Cluster Enterprise Application Integration • CRM Application • Customer Service • Field Service • Sales Order • Product Config • ERP Application • Distribution • Manufacturing • Scheduling • Finance Customers Business Partners Suppliers Cross-Functional Integrated Systems

10. TPS – Enterprise Wide Information Systems • Integration of Cross-Functional Information Systems tears down barriers between and among departments & corporate headquarters and reduces duplication of effort. ERP SCM

11. Marketing Production Operations Human Resource Management Functional Business Systems Accounting Finance Functional Information Systems

12. Marketing Information Systems Sales Force Automation Customer Relationship Management Sales Management Interactive Marketing Market Research and Forecasting Advertising and Promotions Product Management Marketing Information Systems

13. Targeted Marketing Context Content Demographic/ Psychographic Online Behavior Community

14. Intranet Computer Integrated Manufacturing Manufacturing Resource Planning Manufacturing Execution Systems Engineering Systems Remote Worker • CAD • CAE • Computer- • Aided • Process • Planning • Shop Floor • Scheduling • Machine Control • Process Control • Robotic Control • Production • Forecasting • Production • Scheduling • Quality Control Supplier Extranet Manufacturing Information Systems

15. Accounting Information Systems

16. Financial Information Systems Investment Management Financial Planning Capital Budgeting Cash Management Financial Information Systems

17. Transaction Processing Information Systems • The transaction processing system • Monitors • Collects • Stores • Processes • Disseminates information • for all routine core business transactions.

18. 1 2 4 • Transaction • Processing • Batch • Online/Realtime Document and Report Generation Data Entry 5 Inquiry Processing Database Maintenance 3 Transaction Processing Systems

19. E-Invoice E-Payment Order fulfillment Order taken TPS – Orders

20. MANAGERIAL ISSUES • Integration of functional information systems. • Integration of existing stand-alone functional information systems can be a major problem • Issues with willingness to share information • Priority of transaction processing. • Deals with the core processes of organizations • TPS collects the information needed for most other applications • The customer is king/queen. • Importance of the customer/end-user, whether external or internal • Applications for increasing customers’ satisfaction difficult to justify in a traditional cost-benefit analysis • Empowering customers to enter into a corporate database • Self-service activities • Customers get quick answers to their queries • can save money for a company as well • security and privacy concerns. • Everyone in the organization must be concerned about customers