1 / 14

Merav Yiftach and Yoel Finkel, UNECE/ILO, Meeting on Consumer Price Indices, Geneva, May 2008.

Merav Yiftach and Yoel Finkel, UNECE/ILO, Meeting on Consumer Price Indices, Geneva, May 2008. Quality Assurance and EFQM in the Israeli CPI. What is in the paper. Introduction Quality assurance and EFQM in CPI Applying EFQM to CPI Discussion – a success story?. Introduction.

alexia
Download Presentation

Merav Yiftach and Yoel Finkel, UNECE/ILO, Meeting on Consumer Price Indices, Geneva, May 2008.

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Merav Yiftach and Yoel Finkel, UNECE/ILO, Meeting on Consumer Price Indices, Geneva, May 2008. Quality Assurance and EFQM in the Israeli CPI

  2. What is in the paper • Introduction • Quality assurance and EFQM in CPI • Applying EFQM to CPI • Discussion – a success story?

  3. Introduction • Israel Government adopts EFQM as a standard for QM in government • ICBS one of the first agencies – pilot • CPI the first unit in ICBS

  4. Quality assurance and EFQM in CPI • Importance of CPI • Why a quality management system is needed • What is the EFQM model

  5. The EFQM Model Results Enablers People Results Peoples Key Performance Results Policy& Strategy Customer Results leadership Processes Society Results Resources& Partnership Innovation and Learning

  6. Applying EFQM to CPI • Stages of application • Preparing the CPI team for the process • The functions of the CPI staff • Diagnostic workshop • Developing new plans under EFQM

  7. Preparation Of the Matrices סדנת הכנה אבחון חוזר הכנת הגדי המטריצה סדנת אבחון Stages of EFQM process הצגת תוצרים One day Workshop Nov-02 Present matrices Report Examination (Annually) May-05 Diagnostics workshop June-03 Annual control Of Improvement Feb-04 Development of first plan July-03 Presentation Before sr. Management Aug-03

  8. Preparing the CPI team- the questions: • Can a business based model be suitable • Quantitative estimate of quality • Is there time to spend on the project • How involved should management be in the assessment process

  9. Current Data editing Monthly Functions of staff in 4 levels Current Subject matter work Quarterly Projects on CPI issues Annually Methodology development Multi year

  10. Getting to the problems • Methods for updating the rules • Standardized processes to avoid bias • How to incorporate reforms • Over dependence on technology • Data security • Allocation of resources

  11. Plans for improvement –s.t. • Staff manual • Satisfaction surveys for staff • Workshops for users • Improve security by education, not only technology

  12. Plans for improvement –l.t. • Improvement of management features in the system • Collection of prices from internet • Scanner data for research and control • Improve distribution of price data

  13. A success story? • Efficiency due to computerization • Documentation for training and standards • Security of CPI data • Better cooperation with users • Freeing resources for staff • Participation of staff in “extra curricular activities”– out of the box, mgmt. • Encouragement for other units

  14. Answers to questions at outset? • Can a business based model be suitable - yes • Quantitative estimate of quality - no • Is there time to spend on the project - yes • How involved should management be in the assessment process – backing, yes – involvement, no

More Related