Counselling Techniques

1. Counselling Techniques

2. Ground Rules Participation Active, everyone has a view and it is welcomed Communication Open, Honest, Genuine Acknowledge each other Be respectful, speak one at a time Cell Phones – vibrate/silent/off Let the learning process be fun!

3. Knowledge: Define Counselling Identify the characteristics of an effective counsellor Learning Objectives Explain the core values of counselling State at least four (4) guidelines for effective counselling

4. Attitude: Skill: Demonstrate steps in the counselling process Learning Objectives Justify the importance of feedback in counselling Develop an appreciation of the importance of counselling employees

5. What is Counselling?

6. Counselling The term ‘counselling’ includes work with individuals which may be developmental, crisis support, psychotherapeutic, guiding or problem solving . . . The task of counselling is to give the ‘client’ an opportunity to explore, discover and clarify ways of living more satisfyingly and resourcefully. (The British Association for Counselling (BAC) 1984)

7. http://www.communitycounselling.org.uk/wp-content/uploads/2013/07/counsellingis.jpghttp://www.communitycounselling.org.uk/wp-content/uploads/2013/07/counsellingis.jpg

8. Counselling • Counselling is one of several mental health professions that helps people and institutions cope with the increased stresses of our world. • Helping persons, help themselves.

9. Why Counsel?

10. Counselling is usually conducted for the following reasons: • Insight • Self-awareness • Relating with others • Self-acceptance • Self-actualization or individuation • Problem-solving

11. Counselling is usually conducted for the following reasons: • Acquisition of social skills • Cognitive change • Behaviour change • Systemic change • Empowerment • Restitution

12. The Effective Counsellor

13. Aware of self & values In touch with own feelings Interested in people and social change Unbiased Authentic, sincere and honest Professional attitude Effective communication skills Empathetic & Warm Genuine Confidential Tactful Non-judgmental in approach Effective counsellor…

14. https://www.youtube.com/watch?v=1Evwgu369Jw

15. Do normal people need counselling?

16. Feelings of helplessness and hopelessness Personal issues interfering with sleep, eating habits, concentration, academic performance, and/or relationships Persistent worry Prolonged sadness Feeling depressed, lethargic, or apathetic Counselling is appropriate for anyone experiencing any of the following…..

17. Thoughts of suicide or wanting to harm yourself Increased irritability, inappropriate mood swings, angry outbursts Engaging in bizarre, threatening or dangerous behaviour, violent or other extremely disruptive behaviour. Indecisiveness or difficulties making decisions Counselling is appropriate for anyone experiencing any of the following…..

18. Loss of control of your life Experiencing uncertainty about or career Concerned about behaviour or psychological status of someone else (e.g., partner, family member, peer) and wondering about how or even whether you should intervene Counselling is appropriate for anyone experiencing any of the following…..

19. Persons feeling demoralized Persons loosing faith in their belief system Anxious, depressed persons Persons with identity problem Healthy persons facing crisis Persons who want to be helped Counselling is appropriate for anyone experiencing any of the following…..

20. Sudden changes in behaviour or mood Loss of contact with reality Reduction or fluctuation in productivity Increase in tardiness or absenteeism Increased fatigue Increasingly pre-occupied Angry and complaining Employee Counselling is needed at the workplace when there is a….

21. Core Values of Counselling

22. Empathy Genuineness Integrity Professionalism Warmth Unconditional Positive Regard & Respect Concreteness Openness Core Values For Counselling

23. How is Counselling Done?

24. The 5-D Model of Counselling • Develop relationship. • Define problem. • Determine goals. • Decide on a plan of action. • Do follow-up. Note: The phases are fluid and so do not necessarily follow strictly in the order given. Sometimes a counsellor may go back and forth between stages.

25. The 5-D Model of Counselling Counselling could stop after any phase. Sometimes all that is required are the first one or two phases. For example, a client after expressing the problem and then examining it more clearly with the help of the counsellor might make a decision immediately and might not require any help at all.

26. The 5-D Model of Counselling Phase 1 – Developing the Relationship: During this initial stage, create an atmosphere of trust, respect and establish rapport with the individual.

27. The 5-D Model of Counselling Phase 2 – Defining the Problem: The problem must first be defined by the counselee’s point of view. Often the problem needs to be redefined more objectively. It’s important to show that the counsellor understands the problem from the counselee’s point of view before challenging them to look at the problem more objectively.

28. The 5-D Model of Counselling Steps in Defining the Problem: • Examine the problems • Prioritize the relevant issues • Focus on perspective • Acceptance of the problem • Emphasize on self responsibility • Analyze and solve problems

29. The 5-D Model of Counselling Phase 3 – Determining Goals: Choose and prioritize goals and objectives Make commitments

30. The 5-D Model of Counselling Phase 4 – Decide on a Plan of Action: To be workable, the plan must fit into the counsellee’s life plan, goals, values and the time that is available: • Generate and explore alternatives • Decision making • Specific steps

31. The 5-D Model of Counselling Phase 5 – Doing the Follow-up Here support is given to the counsellee. The follow-up also includes ensuring that the action plan is implemented effectively.

32. Guidelines for Effective Counselling

33. Create a non-threatening and supportive atmosphere for discussion Emphasize confidentiality Focus your attention Listen patiently Avoid offering hasty advice Use your active listening skills Provide supportive responses Focus all job performance expectations Convey confidence in the employee

34. Help the employee to identify and articulate the problem Help the employee to look at several alternatives for solving the problem Don’t solve the problem for the employee Encourage the employee to articulate an action Plan Refer problems that are beyond your expertise

35. Feedback

36. Effective Feedback • A verbal or nonverbal communication to a person or group providing information as to how their behaviour is affecting or influencing you (giving feedback). It might also be a reaction by others as to how your behaviour is affecting them.

37. Importance of Feedback • Achieve personal growth • Gains insight and find out about self • Create an open and safe environment for clear communication

38. Be specific rather than general Focus on behaviour Take into account the needs of the receiver Should be solicited Share information rather than advice Be timely Evaluative not judgmental Clearly communicated Guidelines for Feedback

39. What To Do With Feedback • USE IT • THINK ABOUT IT • FORGET IT

40. https://www.youtube.com/watch?v=upbo4KWUf24

41. What important value (s) have you learnt today?? • How do you intend to use the knowledge gained in your place of work?

42. Summary • What is “counselling”? • What are the characteristics of an effective counsellor? • What are the core values of counselling? • Explain the guidelines for effective counselling. • Identify and explain the counselling process. • What is the importance of feedback?