EOQ is a worldwide leader in the development and management of quality in its widest meaning

1. The EOQ VISION EOQ is a worldwide leader in the development and management of qualityin its widest meaning EOQ is a crossroads of ideas, knowledge, research and information EOQ is a key influencer in quality education • Benefits • Find new ways to develop quality • Co-operate with other partners in society

2. The EOQ Charter EOQ contributes to the development of European organisations and enterprises through the application of quality and change management concepts and techniques in their broadest sense. The end goal is progress and development of European individuals and European Societyas a whole.  EOQ believes that an enlarged Europe with diverse cultures and economical histories is an opportunity for the success of all Europeans.

3. The EOQ Mission • Improve the European competitiveness • through the promotion of European • quality policy • Support its members in the promotion • and deployment of quality management. • Facilitate the development and exchange • of information, knowledge and experience • in quality theories and techniques

4. Ultimate Goal : Success of EOQ Member organisations EOQ National Organisations

5. Elements of the European Quality Vision Winning Together Building on Success Harnessing Diversity

7. Members of the working groupMembership • Niyazi Akdas • Yuri Gousakov • Bertrand Jouslin de Noray • Wolfgang Kaerkes • Michaela Schröder • Tiia Tammaru

8. Present situation • 31 National Representatives • 8 EOQ members • 10 partners

9. Objectives of the working group • Adapt the EOQ Membership and Partnership to the evolution of EOQ activities • Clarify the different categories of membership and partnership • Open EOQ to new partners • Develop network with European Regions • Open EOQ to the business community • Bring income to EOQ • Promote EOQ

10. Proposals • Update existing definitions of members • Clarify difference between Members and Partners • Create Business partners • Create EOQ Ambassadors

11. EOQ Network Ambassadors General Assembly EOQ members Partners Honorary Members World Region Branch University Business Organizations EOQ Board EOQ National representatives Advisory board Individuals EOQ Executive Secretary General

12. Quality Spiral Enlightenment Slow Quality Essential Ethic/Spiritual level C Breakthrough Improvement Complex level B Reactivity Conformity Complicated Level A

13. EOQ CustomerFocus Groups PRU Business Leaders/Organisations Products Improve Skills Q/Excellence Training Transformations SustainableDevelopment/CSR Innovation Basic Requirements Quality People Improve Business

16. Members of the working groupNew products • Niyazi Akdas • Bertrand Jouslin de Noray • Wolfgang Kaerkes • Michaela Schröder • Viktor Seitschek • Mike Debenham • Enrique Marco • Olaf Stuka • Wolfgang Schulz

17. Present situation • PRU with 17 schemes • No common training courses • Actual market may slow down in the next years

18. Objectives of the working group • Develop new EOQ products for the benefit of National Quality Associations. • Focus on three priorities : • - Have a EOQ product for Sustainable development and Corporate Social Responsibility • - Develop the labeling of EOQ training courses • - Develop the European platform on transformation

19. Proposals • Differentiate actual business (level A) and future market (level B and C) • For actual market (Level A) • Develop sharing of existing products • Focus on the list of most important products in the next three years • Organize development of common new products • For level B and C • Organize the gathering of information of the need of the market

20. The most important products within the next 3 years Level A

22. Members of the working groupCommunication and Marketing • Anne Elisabeth Zobl • Estibaliz Rollon • Sylvie Hendrick • Christine Weisenborn • Natalia Tomson

23. Proposals • Create a communication and marketing network • Use ESQH website • Have a EOQ website page for EOQ members • Define Media Relations • Strategy about products • Strategy about Quarterly Newsletter • Need of European magazine

24. European VoluntaryRegistration scheme (system) on quality (EVROS)

25. Quality in EuropeInternet References

26. Quality in Europe Information on quality Information on quality stakeholders Stakeholders of publications on quality Scientific technical publications on quality Educational and training materials on quality Certified companies Quality personnel Other Conformity Assessment stakeholders Education / learning and training organizations Compliance to quality requirements

27. Open European Observatory on Quality Framework (OEOQ) EOQ European Voluntary Registration scheme (system) on quality (EVROS) European Register on Quality (ERQ) Full member organizations Applicants Users

28. European Voluntary Registration scheme on Quality (EVROS) • · • Application and examination report • in standard format (only approved applications) • Payment to EOQ EOQ (Secretariat) FMO • ·Methodology • ·Programming and software • ·Marketing • ·Relations with FMOs or/and their representatives • ·Financial matters • Providing of users access to Euroregister OK to issue certificate of registration Euroregister on quality (marketing team) Examination of received documents Certificate of registration Certificate of registration Applicant (legal entity or individual) - Alternative options

29. Why my organization needs to have an access to Euro Register Need to have training for my company Need to get my products assessed Need to know more about quality Need to buy reliable product Need my kids to study in a proper education organization I want to export to Europe. What should I know? Need to hire a quality personnel

30. Task Force EOQ Accreditation/Certification Team members: • Cornelia Butnaru • Wolfgang Kaerkes • Petro Kalyta • Pal Molnar • Salvador Olivas • Wolfgang Schondey • Viktor Seitschek Thank you for your cooperation !

31. Task Force EOQ Accreditation/Certification Objective: Setting up the EOQ as an Accreditation Body Arguments: • Winning a better image • Urgent necessity of an uniform, strict regulation for all NPO´s, to maintain and improve EOQ certificates value • Special wish of certain NPO‘s

32. Task Force EOQ Accreditation/Certification CONCLUDING COMMENT • The awarding of EOQ certificates should be urgently bounded to a mutual internal audits mechanism, as a matter of priority • Should be set up a working group to develop the EOQ certification system (to be accredited or not)

33. To reach out across Europe and into the wider world by providing products that will add value and enhance European competitiveness.

35. To support and to enhance the spread of knowledge and the interchange of information.

36. To converge the drive to deliver quality; to be winning with instead of winning against.