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Tibbett & Britten ISC intelligent supply chain solutions

Tibbett & Britten ISC intelligent supply chain solutions. October 2002. tibbett & britten isc profile. Supply Chain Management division of Tibbett & Britten Group Group Revenue (2001) - £1.41 billion 33 countries (36,000 people) 91% contractual (78% ‘open book’)

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Tibbett & Britten ISC intelligent supply chain solutions

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  1. Tibbett & Britten ISCintelligent supply chain solutions October 2002

  2. tibbett & britten isc profile Supply Chain Management division of Tibbett & Britten Group • Group Revenue (2001) - £1.41 billion • 33 countries (36,000 people) • 91% contractual (78% ‘open book’) • Extended outsourcing since 1990 • Blue chip supply chains • Unilever, BAT, Marks & Spencer, B&Q, Gillette, Staples • Consistent supply chain innovation • trading exchange solutions • sourcing & finance services • total supply chain service menu

  3. tibbett & britten isc profile Service Offering • Bespoke international supply chain solutions • Not limited to physical logistics • True client partnerships Approach • Understand the customer • Consult – discuss – recommend – implement - manage • Long-term partnership approach

  4. what’s different about isc? • At the top of the value chain! • Partnering your supply chain department….. • ……or acting as your supply chain department • Complex market specialists • Market entry specialists • Extended outsourcing capability • Sourcing & procurement • Freight negotiation & management • Accounting & exchange rate management • Scaleable menu based service offering ISC Value Add TBG Intellect Hays \ Salv. FF’s \ SP’s Complexity Value

  5. tibbett & britten isc benefits • Our aims for your business; • Reduced costs across the whole supply chain • Enhanced service levels from single point of contact • Reduced complexity and increased visibility • Provide ability to focus on core business • Flexibility – potential for leaner streamlined organisation COSTS INEFFICIENCIES supply chain timeline DELAYS

  6. Rank Company Av. Rating 1 Tibbett & Britten 2.26 2 ABX Logistics 2.42 3 DHL 2.47 4 P&O Trans Euro 2.58 5 TDG 2.61 6 UPS 2.62 7 TNT Logistics 2.63 8 Kuehne & Nagel 2.69 9 Fiege 2.75 10 Hays 2.76 Lower average rating is better. independent client survey rankings - i OVERALL Client Survey Ranking Rank Company Av. Rating 1 Tibbett & Britten 2.14 2 ABX Logistics 2.39 3 P&O Trans Euro 2.58 4 Fiege 2.64 5 TDG 2.71 6 Hays 2.71 7 Exel 2.73 8 Kuehne & Nagel 2.76 9 TNT Logistics 2.83 10 UPS 2.85 Adaptability to Customer Needs Source: Datamonitor European Logistics Client Survey, 2001 • Analysis of over 800 European logistics service providers • Ranked clear first overall for logistics customer satisfaction

  7. Rank Company Av. Rating 1 Tibbett & Britten 2.43 2 DHL 2.44 3 ABX Logistics 2.50 4 TNT Logistics 2.64 5 TDG 2.71 6 UPS 2.74 7 Groupe CAT 2.79 8 Fiege 2.82 9 Hays 2.83 10 P&O Trans Euro 2.90 Lower average rating is better. independent client survey rankings - ii Ranking by Quality Management Rank Company Av. Rating 1 UPS 2.33 2 DHL 2.37 3 ABX Logistics 2.41 4 TNT Logistics 2.62 5 Tibbett & Britten 2.75 6 Danzas 2.83 7 TDG 2.86 8 Groupe CAT 2.88 9 Kuehne & Nagel 2.91 10 Hays 2.92 Ranking by Best Use of IT Source: Datamonitor European Logistics Client Survey, 2001 • 1st overall for quality of management • 5th place for I.T. behind parcels sector

  8. information technology • Information technology key to an efficient supply chain • Web based international trade management system • Improved work & data flows • Enhanced management & performance reporting • Systems cannot replace the human element • Nature of international trade requires real involvement • Real people to deal real time with your issues • Stable platform continuously improved

  9. “Tibbett & Britten ISC Finalists – IOLT Awards 2002 ‘Supply Chain Logistics Award’ supply chain services • International Trade Management • One stop shop for complete menu of supply chain services • Source, procure, manage, react • Technology Commodity Service • Specialist service for commodity trading industry • International Relocation Service • Door to door personnel relocation • Immature Market Specialists • Sourcing and supply chain to and from complex \ immature markets • Sainsbury’s into Egypt, Marks & Spencer into Middle East

  10. international trade service • One stop shop for organisations requiring a supply chain function • Menu of supply chain functions • Key propositions • operations support to complement existing shipping departments • total outsourcing option for all supply chain requirements • Provision of customer care centre and full support function • Web based technology • A complete platform facilitating international growth

  11. supply chain service menu Hover mouse over menu item for brief description

  12. telecoms & technology • Significant global trade in technology commodity products • e.g. Mobile handset secondary market • Fully inclusive door to door service offering • Product conformity inspections • Freight negotiation and management • Product re-working • Comprehensive & competitive product insurance • Rapid movement • High security • Single point of contact Tibbett & Britten ISC Trading Exchange Supply Chain Solution Winner – Best Use of Internet / e-Commerce 2002 MT Awards

  13. international relocation service • One stop shop for personnel relocation worldwide • Service providers selected according to regional expertise & quality • Door to door worldwide - single point of contact • Exclusive Unilever service provider for 6 years • Extensive local knowledge through our own expatriates • People.…...pets….…..pianos…….. …………

  14. case study - unilever hpc export • Exports of home and personal care products and frozen foods • Complete supply chain service • stock and supplies planning • customer relations and order management • management information • full financial and management accounting • freight negotiation and management • 600 SKU’s sourced from 17 factories to 75 international customers • …more

  15. case study - oceanair • Sourcing, procurement and logistics for Unilever manufacturing • Servicing 79 different Unilever companies • Africa, Middle East, Far East, • Central & South America, • Central & Eastern Europe • Diverse and extensive product line list • raw materials (e.g. chemicals, Food ingredients) • packaging, production equipment and spare parts • Delivering cost benefits and reduced complexity

  16. supply chain summary • Global sourcing & supply chain services • anywhere to anywhere logistics • More than physical logistics • inspection, insurance, re-configuration • Single point of contact • dedicated operations manager • Supporting new markets • e.g. West Africa, South America, Middle East

  17. why isc? • Responsive • Adaptable • Scaleable • Comprehensive supply chain solutions • More than logistics • Value, efficiency and reduced cost • Proven delivered benefits • More than a service provider – a partner

  18. Support Slides…

  19. case study - unilever hpc export • Selection of shipping lines and air / road operators • Consolidate distributor forecasts to plan demand • Liaise with factories to ensure uninterrupted supply • Co-ordinate warehousing, consolidation and pre-export services • Receive distributors orders, acknowledge, credit check, and process • Complete export documentation and issue sales invoices • Maintain accounts payable and accounts receivable ledgers • Management information to commercial and brand managers • ….back

  20. case study - oceanair • Maintain supplier database (current and potential) • Maintain product specification • Advise and agree purchase terms and conditions • Process purchase and sales orders on behalf of customers • Issue quotations and Pro formas • Liaise with Suppliers and clients on lead times • Complete export documentation • Arrange insurance documentation and foreign currency payments • Co-ordinate freight management, customs clearance & delivery ….back

  21. 2002 Queen’s award for enterprise • First specialist logistics service provider to be presented with a Queen's award for international trade • Achievements in international operations • Recognition of corporate and social responsibilities • Recognition of relationships with customers, employees and suppliers • Commitment to the environment and charitable causes

  22. best use of internet \ e-commerce • Motor Transport Awards 2002 Winner • Supply chain solution for internet trading exchange • Supply chain interface with client trading system • Design and consultancy for logistics application • Operational partnerships co-ordinated by ISC • Freight forwarders • Inspection services • Modification and repair services

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