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ITU / BDT workshop Rabat, Morocco, 5-8 July 2004. Aligning Human resources on Organizational Changes. Lecture 3: HRM Models. Currently used models. Greek Temple Strategic management Total Quality Management Organizational Fitness model (7S). Greek Temple model.
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ITU / BDT workshop Rabat, Morocco, 5-8 July 2004 Aligning Human resources on Organizational Changes Lecture 3: HRM Models
Currently used models • Greek Temple • Strategic management • Total Quality Management • Organizational Fitness model (7S)
The Greek Temple model short inspiring VISION STRATEGIES SYSTEMS, VALUES & BEHAVIORS CORPORATE CULTURE
Culture : what is it? VALUES BEHAVIOURS OBJECTIVES => THE QUESTION OF THE REFERENCE
Key Success Factors for teamwork • Mission PEOPLE • Means Methods
Communication • Top to bottom • Bottom-up, seminars, feed-back • Proximity, cafeteria • Different levels • Adaptation to the different profiles
Support systems • Integration (socialization process) • Coaching / tutoring / Training • Facilitator, Mediator • HR systems including mobility and career management • Networking – Knowledge Management
Corporate Culture • Virtual management • Mergers & Acquisitions (M&A) • Sharing of good practice • Ethics & Social responsibility • Ownership development
Self-realization Self-esteem Social needs Security needs Physiological needs Organizational behaviors • Management paradox : the manager/leader • Economical approach • Enterprise sociology emergence • Maslow pyramid of needs • Human Resources Management
Models • 5 Porter forces • BCG * Matrix • Core competencies G.Hamel* Boston consulting group
The core competencies model of Hamel and Prahalad • It is an inside-out corporate strategy model that starts the strategy process by thinking about the core strengths of an organization. • Where the outside-in approach (such as Porter's five forces model) places the market, the competition and the customer at the starting point of the strategy process, the core competence model does the opposite. • As core competence can be seen any combination of specific, inherent, integrated and applied knowledge, skills and attitudes.
European Foundation for Quality Management • Founded 1988 by 14 leading European companies : • More than 750 members today (over 50% of European countries represented) • Based in Bruxelles • Mission : Be the engine of Sustainable Excellence in Europe
Model criteria 5 « FACTORS » criteria that determine the way the organization proceeds in order to be good, improve and reach the expected results 4 « RESULTS » criteria : what the organization really reaches
Structure of the EFQM model 1. Leadership 10% 3. Personnel 9% 5. Processes 14% 9. Key Performance results 15% 7. Results : Personnel 9% 6. Results Clients 20% 2. Policy and Strategy 8% 4. Partners and Resources 9% 8. Results : Partners 6%
Building organizational fitness…without focusing only on the flowchart • In a technological context of rapid change • In a Global environment • With a Huge requirement to continuous adaptatrion (companies have to « fit ») • According to a Model of a sustainable and optimized organization. Ex: « 7S » model (Mac Kinsey Co)
The 7S model • Superordinate goals • Strategy • Structure • Skills • Style of management • Soft issues • Systems
Superordinate goals • Vision • Embrace both the objective economic value creation and organization development • Task/ business objectives • Clarity of direction is essential
Strategy • Aligned with vision and corporate issues • Communication • Ownership by employees
Structure • « Organization is not structure » • Result of the other « 6S » • Hierarchical, functional, cellular…
Skills • Core competencies (G.Hamel) • Quantitative and qualitative • Link with HR plan • Prospective : mid and long-term issues
Style of management • Style of leadership • History of company • Mergers and acquisitions • « Manager Chart » • Ethical issues
Soft issues • From « Hard » to « Soft » • Use the communication profiles • Use the Emotional Quotient • Help smooth inter-personal issues • Need of framework for analysis (Palo-Alto for instance)
Systems • Quality system • Knowledge Management • HR system : • Attractive personnel packaging • Retention programs • Replacement and mobility programs
Models are good for.. • Thoughts in evolutive and changing world • Helping personal development • Studying business cases …in order to give everybody the same working reference..