1 / 9

Provide reception services

Provide reception services. Handout 1: Role of a receptionist. Role of reception. First point of contact for visitors Giving a good impression of the organisation Controlling visitors’ movements in/out of the building. The receptionist’s duties. Welcoming visitors Security procedures

alisonj
Download Presentation

Provide reception services

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Provide reception services Handout 1: Role of a receptionist

  2. Role of reception • First point of contact for visitors • Giving a good impression of the organisation • Controlling visitors’ movements in/out of the building.

  3. The receptionist’s duties • Welcoming visitors • Security procedures • Contacting other departments regarding visitors • Dealing with visitors’ problems • Handling enquiries • Giving out organisational information • Keeping the reception area tidy.

  4. Additional duties • Answer and forward incoming telephone calls • Maintain an appointments book • Maintain bookings/office diary • Receive parcels and packages • Typing/data input.

  5. Receptionist’s attributes • Courteous • Helpful and friendly • Professional • Flexible • Calm • Organised • Tact and discretion.

  6. What is your first impression of this receptionist? What is your impression of the organisation?

  7. Receptionist’s skills • Communication • Telephone • Administrative • IT • Prioritising • Knowledge sourcing.

  8. The reception area • Reflects the image the organisation wishes to portray • Tidy • Equipped for visitors’ comfort.

  9. Questions?

More Related