Cutting Edge Mobile Working March 2008 Pat Kirby- ndl-metascybe

1. Mobile Job Ticketing for Weaver Vale Housing Association Cutting Edge Mobile Working March 2008 Pat Kirby- ndl-metascybe

2. Agenda • Overview of Mobile Working • Weaver Vale Housing Association • The Challenge • Solution • Business Benefits • ndl-metascybe • Summary • Questions

3. Definitions - What are we talking about?

4. Where are the biggest savings? Information Worker Process Worker Workers in the field performing singular taskswhich form partof a core business process Workers in the field performing non-routine tasks, but needaccess to diverse informationsources in order to be effective Field Engineer Surveyors D.L.O. Executive Police Officer Social Worker

5. Mobile Working Benefits • Business Efficiency • Reduced errors • Flexibility and responsiveness • Reduced Costs • Travel /Carbon footprint • Floor space and infrastructure • Process auditability • Better communication • Increased staff motivation

6. Device Back Office Applications Access Infrastructure Mobile Solution Components Simply Information Audience

7. Based in Cheshire – Northwich, Winsford and Frodsham – Vale Royal • Stock Transfer Organisation - 2002 • 6200+ Properties in Three LG territories • DLO Organisation of 121 • Multi Skill & Trades • Plumbing, Joiners • Brick Layers, Gas Fitters • Electricians, Glaziers • Painters etc • Responsive Repairs, Major Works and Voids, Contracts & Building Services (Gas/ Electric) • Orchard ArcHouse, Open Accounts

8. The Challenge • Improve Services to residents • Faster Response • Call to fix – Responsive Repairs • Preventive maintenance • Reduce ‘non productive’ time • Save Money for allocation to social projects • Keep existing investment • Orchard ArcHouse • Seen Optitime but integration with ArcHouse needed

9. The Initial Process • Issues • On the job challenges • Parts • Taking Longer etc • Incomplete Jobs • Paper based reporting • Little information for: • Schedulers • Residents • Lots of visits • Process • Caller identified a problem • Details entered on ArcHouse • Daily task list for tradesmen • Visit to collect list and stores • Back at end of day • Paperwork • Stores etc

10. Solution(s) • Phase I • Optitime from Xmbrace • Flexible work scheduling • awi from ndl-metascybe limited • Universal integration adaptor • Read & Write between ArcHouse and Optitime • Phase II • Deliver Jobs directly to field workers – Handhelds • awiMX (Mobile eXtension) from ndl-metascybe limited

11. New Process • New Process (Customer) • Caller identified a problem • Details entered on ArcHouse • Automatically added to Optitime • Specific Appointment made • Scheduled in Optitime (Updates Orchard) • Auto Allocated to Tradesman Opti-time ArcHouse

12. New Process • New Process (Tradesman) • Has job details delivered • Accepts Job • Indicated Arrival / Completion • SOR’s & Paperwork Completed • Stock used – fed upstream • Next Job Allocated Opti-time ArcHouse

13. New Process • New Process (HQ) • No data re-entry • Know who is where / when • Feedback delays • Flexible re-scheduling • Data accuracy & Completions • Stock allocated • SOR’s all done Opti-time ArcHouse

14. Benefits • Better use of resources • 8 staff now on preventative • Fixed Appointments for work • Reduced time to fix – Was 28 now 10 days • Flexible re-scheduling • Better informed staff – Watch out for the Dog! • Less back office work • Better financial tracing

15. Challenges • Lack of integration – between systems (awi) • Understanding Orchard and Optitime • Selecting of the right mobile device • Rugged or not? • Cost? • Involve the Users • Development of application process is KEY • 2 man working (Bricklayers) • Offline working

16. Since then • Added new work areas – Gas Next • Added Offline working (Back office unavailable) • Stores information for re-stocks • Integrated the accounts system • Supplier integration with PO Allocation • Better financial tracing “ndl-metascybe has demonstrated commitment to making the applications succeed in terms of manpower and support.” Sue Stretton, Business Development Manager

17. ndl-metascybe • Integration Specialists • Read and Write to ANY system • Public Sector • Central Govt • Local Govt • Housing Associations • 27 years • Microsoft Gold Partner • Mobile solutions over the last 5 years

18. Mobile working philosophy • Mobile is NOT about copying a whole application into the field. • It IS about delivering the useful transactions to where they are needed. • The appropriate transaction on the appropriate device with the appropriate integration.

19. ndl-metascybe offerings • awi – Universal Integration Solution • Read and WRITE data between ANY application • Server or Desktop • awiMX – Mobile Platform Solution • Multiple Devices • Management Platform • Rapid Development Tool • Tools or Solutions

20. SmartPhone Select Template Application Deploy PDA Modify Template Application Design New Application Tablet PC Publish awi Universal Adaptor Connect/Create Data Sources Manage Stand Alone SQL DB • Sample Applications • Building Control • Mobile Job Ticketing • Neighbourhood wardens • Property Inspections • Taxi Licensing • Social Care (Template) Devices Mobile Data Synching Vendor API Users Back Office Integration Web Services Applications awiMX Architecture

21. Summary • Huge revolution in the way we work • Great benefits • Don’t under estimate this • Don’t replicate the PC environment • Platform approach makes sense • Line of Business • PIM • The sooner you start the better. • Come and tell us what you want to take with you.....

22. From Back-Office to back pocket.