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Hotline Adaptations to Meet Community Needs

Hotline Adaptations to Meet Community Needs. Equal Justice Conference 2010. Presenters. Keith Morris, Legal Hotline for Michigan Seniors Shoshanna Ehrlich, Center for Elder Rights Advocacy. Hilary Sohmer Dalin, National Council on Aging. Traditional Hotlines.

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Hotline Adaptations to Meet Community Needs

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  1. Hotline Adaptations to Meet Community Needs Equal Justice Conference 2010

  2. Presenters • Keith Morris,Legal Hotline for Michigan Seniors • Shoshanna Ehrlich,Center for Elder Rights Advocacy • Hilary Sohmer Dalin,National Council on Aging

  3. Traditional Hotlines • Advice and counsel vs brief services • Reaches larger population than brick and mortar services • Easy access for rural, homebound, and persons where travel is difficult • Staffed by trained attorneys and paralegals

  4. Non-traditional Use of Hotlines • Expanded services to meet need in community • Part D enrollment • Disaster hotlines • Foreclosure and housing counseling • Benefits enrollment counseling • Mediation • Others?

  5. Benefits Enrollment Pilots: Need in Community • Identified by AoA/NCOA • Created 10 benefit enrollment centers in diverse settings • Money appropriated in Health Care Reform

  6. Benefits Enrollment Counseling • Funding • Scope of Service • Staffing • How it fits into regular hotline structure • Michigan’s structure • Challenges • Benefits • Successes

  7. Hotline vs In-person models(NCOA Perspective) • How Michigan’s service delivery differs from other funded projects • Challenges with using a legal hotline as a benefits enrollment center • Recognized benefits to using the hotline for benefits enrollment counseling

  8. Other examples of hotline adaptations • Foreclosure prevention counseling • Mediation • Disaster assistance • Others?

  9. Resources • www.legalhotlines.org • www.elderlawofmi.org/legalhotline • www.seniorlegalhotline.org • www.ncoa.org • www.centerforbenefits.org • Keith Morris, kmorris@elderlawofmi.org • Hilary Sohmer Dalin, Hilary.Dalin@ncoa.org • Shoshanna Ehrlich, sehrlich@ceraresource.org • David Mandel, dmandel@lsnc.net

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