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The role of the CIO by the year 2020 Illustrated using a large semi-governmental organisation

The role of the CIO by the year 2020 Illustrated using a large semi-governmental organisation. Dirk De Boeck Head of ICT Innovation. “The electric light bulb was not invented by constantly improving the candle”. - Winston Churchill. So, what is the market situation for bpost ?.

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The role of the CIO by the year 2020 Illustrated using a large semi-governmental organisation

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  1. The role of the CIOby the year 2020Illustrated using a large semi-governmental organisation Dirk De Boeck Head of ICT Innovation

  2. “The electric light bulb was not invented by constantly improving the candle” - Winston Churchill

  3. So, whatis the market situation for bpost? Why CIO’s are being pushed towards innovation

  4. Postal markets:a lightspeedathanor of 2 worlds “Facebook teams with Deutsche Post to preserve memories” “eBay acquires Magentoeshop” “SingPost launches global ecommerce platform” “bpost launches Do My Move Online” “TNT Express goes mobile with tracking solution app” “New DHL tool helps shippers track and cut carbon emissions”

  5. “The incorporation of e-services in the logistics business has reached a staggering exponential footprint since 2000” - Post & Parcel - The eBattle The battle has 3 main fronts

  6. BATTLE ONE CHURN Churn from physical to enhanced, faster and cheaper digital communication media

  7. BATTLE TWO COMPETITION Competition entering postal markets with physical and/or digital alternatives

  8. BATTLE THREE DEMATERIALIZATION Vanishing volumes as part of a green, digital economy

  9. But we are aware of the threat.

  10. The CIO and Innovation

  11. Why Innovation has become the CIO’s priority in postal services

  12. Somealready have a headstart

  13. What does this evolution predict? • 2020 CIO must be a service integrator • Telecom & ICT • Multiple access to multiple services • 2020 CIO must be enterpreneurial • To leverage new markets (shopping, egov, food chain, medical logistics, …) • While increasing service levels in existing businesses • 2020 CIO must to techno-visionary • ICT & telco giants penetrate our market • We penetrate their market • Boundaries become vague • Invasion by larger postal countries with new hi-tech offerings

  14. How all this shapes the future job description of the CIO

  15. Business drivers that will influence the future CIO’s profile Technology visioning Competition analysis Deal architecture Portfolio management Release marketing

  16. The future job description… focus

  17. The 2020 CIO’s profile quadrant INTELLIGENCE • Get the right data to the right people on the right devices • Establishing and measure key performance indicators • Improving data quality • Choose the right business intelligence and analysis tools INTEGRATION • Another term for this might be "Chief Connection Officer” • Connect various IT systems • Bridge legacy and cloud services CIO INNOVATION • Identifying disruptive technologies and find ways to apply them in the enterprise (=INVENT NEW STUFF!) • Investigate the ICT setup of the competition • Watch sector trends and filter them • Manage all R&D for ICT based products • Improve the ICT customer interfaces INFRASTRUCTURE • Reduce Infrastructure costs • Manage legacy technology • Ensure smooth IT operations • Eliminate "shelfware” • Adopt virtualization and cloud • Renegotiate contracts

  18. In reality … INTELLIGENCE • Get the right data to the right people on the right devices • Establishing and measure key performance indicators • Improving data quality • Choose the right business intelligence and analysis tools INTEGRATION • Another term for this might be "Chief Connection Officer” • Connect various IT systems • Bridge legacy and cloud services CIO INNOVATION • Identifying disruptive technologies and find ways to apply them in the enterprise (=INVENT NEW STUFF!) • Investigate the ICT setup of the competition • Watch sector trends and filter them • Manage all R&D for ICT based products • Improve the ICT customer interfaces INFRASTRUCTURE • Reduce Infrastructure costs • Manage legacy technology • Ensure smooth IT operations • Eliminate "shelfware” • Adopt virtualization and cloud • Renegotiate contracts

  19. So, what are the priorities for the near future? Don’t shoot at everything at once

  20. But the question is: In which areas will the CIO need to look first? Using Royal Mail (UK) as example

  21. Which segments to go for first Source: 2010, Lausanne Business School, UK Postal Market

  22. CIO priority setting in the UK postal market for 2015-2018

  23. Bpost potential area’s for new business ICT as of 2012 By 2020 the CIO will have to re-write the complete tech-sales story

  24. The CIO and the cloud.Be prepared. Here comes “The Cloud” …

  25. Overall view on expansion Or not ….

  26. Bpost expansion so far

  27. Expand or Innovate • As postal operator we need to stay inside the government mandate. This influences our economic model • ICT solutions will however: • Open up new potential markets • Expand customer base in existing markets • Key factor will be FIRST on becoming a very solid supplier internally to the business • And THEN become a partner of our business lines • … with possibility to re-sell ICT services to the end market

  28. Let’s share some ideas So what does the future look like to you, as a CIO? Does this sound familiar?

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