1 / 6

Quality

Quality. Quality. Quality means ‘fit for purpose’ or reaching a given standard. Quality products should meet the expectations of the consumer. Quality control. Products are checked by inspectors to ensure they meet given standards

allegra-macias
Download Presentation

Quality

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Quality

  2. Quality Quality means ‘fit for purpose’ or reaching a given standard. Quality products should meet the expectations of the consumer.

  3. Quality control • Products are checked by inspectors to ensure they meet given standards • Checking often takes place at the end of the manufacturing process (finished products) • Can be costly because: • Inspectors must be paid • Wastage of inferior products occurs • Time and materials are used in the remake of faulty items • Quality control does not address the issue of why products are faulty

  4. Total quality management (TQM) • TQM is concerned with developing a culture of quality whereby continuous improvement in quality occurs • TQM focuses on the expectations of the customer • All employees are responsible for quality • This approach aims to ‘get it right first time’ • To be successful, effective leadership and adequate training are required

  5. Costs of managing quality Costs include: • Staff training • Resources and employee time spent monitoring quality • Investment in quality measurement systems • Costs involved in scrapping and reworking inferior products

  6. Benefits of managing quality Reduced costs through: • Greater efficiency • Less wastage (materials and time) • Higher staff morale and motivation Increased revenues through: • Better image and reputation • Increased customer loyalty & ability to attract new customers • Higher prices

More Related