NCHER SPRING CONVENTION Charleston, SC May 22, 2013

1. NCHER SPRING CONVENTIONCharleston, SC May 22, 2013 Larry Laskey, V.P. General Counsel Windham Professionals, Inc.

2. Verification of the Debt • A more “active” role? • “Knowing” when something is wrong? • Creditor provision of documentation? • PCA scrutiny? • Adequacy of documentation • Propriety of claims

3. Historical Perspective Cease collection and provide “verification” Requests within 30 days of validation notice. Amount demanded is what the creditor claims due. No “pre-collection” verification requirement

4. Historical Perspective: Potential Exposure • “Misrepresenting” the debt • Seeking sums not authorized • “Reasonable” reliance on creditor • Demand and documents don’t match up • Repeated issues with creditor documentation

5. Historical Perspective: Providing Verification • Most often, provision of debt documentation • Application/promissory note • Record of disbursement • Payment history • Need not receive/maintain detailed debt files • Applications, etc. • Billing statements • Correspondence

6. Historical Perspective: Verification Does Not Require… Independent investigation of the debt Copies of specified debt documentation Client affidavits or other sworn statements Proof of collector’s right to collect (contract, license) Refer to creditor/litigation

7. State Requirements • Massachusetts: creditor obligations to provide all signed documents and detailed account records • New York City: original debt document and detailed itemization from original creditor, describing basis of payment obligation • Nevada: “reasonably responsive” documents • Washington: documentation of charges, original account number, last payment date

8. “New Rules”: Chicago • Collecting from a Chicago resident • “Verification” requires statement of account that • Itemizes original charge off balance components • Itemizes all post-charge off amounts • Identify and describe the basis for debtor’s obligation • Initial proposal required verification to be included with the validation notice

9. “New Rules”: Massachusetts • Loans • made by unlicensed entities • bearing interest in excess of 23% • “The Division urges Licensees to review all client contracts and debtor accounts….”

10. “New Rules”: Federal (?)FTC Debt Buying Study • Borrowers need additional information • Recommend FDCPA be amended: • Validation notices include debt itemization • Investigate disputes by reviewing creditor records • Use of FTC Act Section 5 (unfair, deceptive acts/practices) to reach those not covered by FDCPA

11. “New Rules”: Federal (?) Asset Acceptance Consent Decree • FTC Act Section 5 requires “reasonable basis” for amounts claimed due • Investigate if • borrower disputes, orally or in writing, at any time • information is facially unreliable, materially inaccurate or missing

12. “New Rules”: Federal (?)When Is Information “Suspect”? • Whatever calls accuracy or completeness into question • Does information support the claim? • Is supporting documentation unavailable? • History of the foregoing? • Accounts disputed at “disproportionately high rates”

13. “New Rules”: Federal (?)Conducting an Investigation Substantiate the debt Evaluate reliability, accuracy, completeness, strength and credibility of information Consider nature and frequency of disputes

14. “New Rules”: Federal (?)FDIC/CFPB AMEX Settlement Creditor must maintain consumer agreements (including amendments) and documentation evidencing the debt and each transaction. Must provide documentation to consumer upon request made at any time

15. “New Rules”: Federal (?)FTC/CFPB Roundtable • Data Integrity in Debt Collection • What documentation/information currently is available? • What information is needed to verify and substantiate the debt? • What are the costs/benefits of providing consumers with additional disclosures • Regarding the debt • Regarding debt-related rights

16. Questions? Thank you!