Resource Sharing @ USL:

Resource Sharing @ USL: The Good, The Bad and The Ugly UNIVERSITY LIBRARY JANE BARTON | Coordinator Shared Client Services

The Good

Resource Sharing @ USL Current Resource Sharing Framework • ILL Management System: • Sierra ILL • Consortia products: • ArticleReach • BONUS+ (INNReach) in 2014 • Primary DD suppliers: • LADD • ArticleReach • SUBITO • OCLC WorldShareILL • End user requesting: • via MyLoans in Webpac. • All article requests pass through ArticleReach first • End user delivery (article scans): • DRM system – ARIEL • MyLoans (ArticleReach Requests)

Resource Sharing @ USL Sierra ILL • Integrates with circulation system • No need for external record loads, seamless checkout of material and integration with patron records/MyLoans • Request forms work reasonably well – labels can be tailored, form names and labels within Sierra ILL can be changed, clients use same authentication, morphed a request form to manage requests from off-site commercially run storage, forms can be limited to certain ptypes • As Sierra, consistent with rest of LMS  no need for staff to be trained in a separate system • Staff find it easy to use

Resource Sharing @ USL Consortia Products • Consortia products complimentary to ILL system • ArticleReach: • Staff time saver – fully unmediated • Client time saver – fast delivery of material, often overnight with time zone differences • We love it, clients love it (mostly!) • BONUS+: • Not qualified to comment (yet) • Definitely a time saver - unmediated client ‘requesting’ - integration with Library LMS - no need to update a separate DD requesting system

Resource Sharing @ USL End User Delivery • ArticleReach: integrated with MyLoans • ARIEL ….

Resource Sharing @ USL

The Bad …

Resource Sharing @ USL Sierra ILL • Statistics: • difficult to extract • not useful reports • downloading to excel, manipulation required to massage • Limited ways to manage requests: • No flagging for urgent ones • No easy follow ups other than date requested/needed • No two way integration with ArticleReach • No integration with MyLoans

Resource Sharing @ USL Sierra ILL Continued … • Unlike other parts of Sierra the ILL tables are not currently exposed to us – if these could be migrated into the PostgreSQL database, then we could: • Set up staff auto-alerts based on request elements eg.neededby date, follow up date, request type • Create tailored statistical reports based on elements of patron fixed length fields (faculty, category etc) that we choose – delivered automatically or in a web interface that enable quick and easy docdel stats for supply / requesting / intracampus, etc as needed. • provide clear hold shelf lists for ILL based on the virtual item still being on hold for the patron and the return by date in the ILL request. • And undoubtedly many more things that haven't occurred to us yet! • Product end of life, no longer supported with upgrades • Lack of ISO ILL compliancy

Resource Sharing @ USL ARIEL • Ready to keel over at any moment • Not upgraded in 4+ years • Incompatible with more recent versions of Windows • No real standalone alternatives • Only other alternatives sit within larger ILLMS eg. ArticleExchange within OCLC, within Relais

The Ugly …

Resource Sharing @ USL We Need a System that … • Offers our Clients: • Request tracking • Desktop, or at least integrated, delivery of copy requests • Offers our Staff: • Automatic updating of requests throughout the request lifecycle, including updating of external systems such as LADD and OCLC • Integrated scanning and FTP functions • Automated system freeing staff from time intensive, often paper based tasks • A system that is less and more

Resource Sharing @ USL And that System is not Sierra ILL …. In next 12 months USL will have to seriously consider an alternative ILL Management system

Resource Sharing @ USL: