Solution Statement Template

1. Solution Statement Template

2. Project name Solution title - Use 1 statement for each solution Presentation title goes here in Arial 36pt regular Reference # Project owner xxx Solution owner xxx • The Solution • Background / Issues • Highlight the issues and their root causes (as identified during the diagnostics) • Solution • Briefly describe the solution and point how it will fix the issue • Feasibility • To evaluate the ease of implementation, highlight in this section: • The magnitude of the change. For this your may want to explain what is in scope and what is out of scope • The resources required • The timeframe until full implementation • The potential risks / challenges to implement and how to manage them • Major dependencies Subheading/Speaker’s name in Arial 24pt regularDate in Arial Roman 24pt regular Ease of Implementation Low Medium High

3. Solution title (cont.)- Use 1 statement per solution Presentation title goes here in Arial 36pt regular • Benefits • Expected impact on KPIs • Other Benefits • List other benefits not included in KPI Cost Cost Subheading/Speaker’s name in Arial 24pt regularDate in Arial Roman 24pt regular Cost Low Medium High Impact on KPI Low Medium High

4. Solution Statement Example

5. 4Neat: Improving patient flow in the Emergency Department Solution 1: Pathology Sample Labelling Presentation title goes here in Arial 36pt regular Reference #4Nsol1 Project owner ED project manager (Greg Gantt) Solution owner Lab manager (Michael Blood) • The Solution • Background / Issues • NEAT performance for the hospital was on average 58% over the last 12 months, while our target is 75% • Process mapping and data analysis highlighted that the turnaround time for pathology analysis was on average 2h33min. • Tests is the number one delay for 65% of ED patients • Root causes: • Pathology samples taken in ED are not differentiated from those taken throughout the hospital • No mechanism exists for urgency of sample to be communicated to laboratory staff • Solution • ED and Lab will agree on turnaround time for main tests (see attachment) • ED and Lab staff will develop special ED stickers • Lab will provide 6 education sessions to ED staff • Research: Hospital Gama proved a 5% NEAT improvement through better labelling (med. Journal, 2013, ed Nov, p40) • Feasibility • Turnaround time will only be agreed for the 4 main tests: full blood count, EUC, CRP, NPA. These represent 80% of the ED urgent tests. • No major resources required (stickers and time for 6 training sessions) • Implementation from 01/02/15 to 10/03/15 • Implementation led by Lab manager, closely supported by ED NUM and ANUMs • No major dependency identified • Major risks: • Non compliance of turnaround time: performance and impact will be reviewed monthly at committee meeting • New staff / on leave staff not trained: absent staff will be allocated a buddy, training to be recorded in training roster / welcome training, pamphlets available in storage room next to laboratory supplies Subheading/Speaker’s name in Arial 24pt regularDate in Arial Roman 24pt regular Ease of Implementation Low Medium High

6. Pathology Sample Labelling (cont.) Presentation title goes here in Arial 36pt regular • Benefits • Expected impact on KPIs • Other Benefits • Patient satisfaction will be measured before and after the implementation • Expectations will be clearer which will help staff prioritise their work, and increase their satisfaction • Timely results can also lead to better patient outcome when time is critical • This first project will strengthen working relationships between ED and lab • Reduced repeated requests and blood collection Cost Cost Subheading/Speaker’s name in Arial 24pt regularDate in Arial Roman 24pt regular Cost Low Medium High Impact on KPI Low Medium High