Licensing: Creative Commons

1. Global Social Knowledge Management: The Future of Knowledge Management Across Borders?Prof. Dr. Jan M. Pawlowski, Henri PirkkalainenCartagena, 07.09.2012

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3. The License in plain words… • All slides in this set can be used for non-commercial purposes (academic, general) • If you like to use my slides, just inform me by sending a mail: jan.pawlowski@jyu.fi • If you modify the slides, please send me your version • If you use the slide for a commercial course, contact me and we agree how to arrange this

4. …Jyväskylä, Finland… Source: [http://www.jyu.fi/, http://www.jyvaskyla.fi/]

5. JYU: Global Information Systems Focus areas • Global Information Systems • Supporting globally distributed workgroups • Open Educational Resources • Reference Modeling • E-Learning • Supporting international education settings • Cultural adaptation • Standardization & Quality Management • Mobile & Ambient Learning • Innovative tools and solutions Projects • OpenScout: OER for Management • TELMAP: Technology Forecasting • NORDLET: Nordic Baltic Network for Learning, Education and Training • COSMOS, Open Science Resources: Exchange of Scientific Content • ASPECT: Open Content and standards for schools • iCOPER: New standards for educational technologies • LaProf: Language learning in ICT and agriculture

6. Some guiding questions • Where is Knowledge Management heading? • Web 2.0, Enterprise 2.0, Social Enterprise Networks… • How to utilize Social Media for KM beyond the hype and buzz-words…? • How to map KM challenges, processes and social media tools?

7. Social Software “Social Software enables an interactive way of collaboration, managing content and connecting to online networks with other people. It supports the desire of users to be pulled into groups in order to achieve their personal goals” (Wever, Mechant, Veevaete & Hauttekeete 2007)

8. Social Media Kietzmann et al. 2011

9. Global IS barriers Pirkkalainen & Pawlowski 2011

10. Enterprise 2.0 Social Software in global settings • Collaboration • Awareness • Documentation • Customer engagement • Interaction with stakeholders • … • … But what does really improve our work and global operations?

11. Social Software in KM activities and tasks • Knowledge Management Tasks • creation, building, anticipation or generation • acquisition, appropriation or adoption • identification, capture, articulation or extraction • collection, gathering or accumulation • (legally) securing • conversion • organization, linking and embedding • formalization • storage • refinement or development • distribution, diffusion, transfer or sharing • presentation or formatting • application, deploying or exploiting • review, revision or evolution of knowledge • Source: (Maier, 2004) • Not all tools are meant to support all knowledge steps/tasks Identifying Collection, modification, collaboration Annotation Sharing, awareness

12. Design KM Process: Map Social Software Applications to Barriers and Knowledge Processes Some simple steps to match barriers, activities/processes and social software tools… Identify Knowledge Activities and Barriers Awareness Creation Implementation Change Management Validate, Improve

13. Knowledge Activities and Tools

14. From barriers to tools…

15. From barriers to tools…

16. Summary • Many tools for different purposes • Clearly defined process • Start from barriers and activities • Select tool candidates for each barrier / activity • Evaluate whether all project members can / would use those • Make a clear selection (e.g. maximum of 3-5 tools) towards the process goals • Validate and monitor the use • First step towards better understand of social software in global settings • Further development towards a decision support model

17. References • Pirkkalainen, H., Pawlowski, J.M. (2012): The Knowledge Intervention Integration Process: a Process-oriented View to Enable Global Social Knowledge Management, Proc. of World Summit on the Knowledge Society, Rome, June 2012. • Pawlowski, J.M., Pirkkalainen, H. (2012): Global Social Knowledge Management: The Future of Knowledge Management Across Borders? Proc. of European Conference on Knowledge Management, June 2012, Spain. • Noll, J., Beecham, S. and Richardson, I. (2010), “Global software development and collaboration: barriers and solutions,” ACM Inroads, ACM, Vol. 1 No. 3, pp. 66–78. • Kietzmann, J.H., Hermkens, K., McCarthy, I.P. and Silvestre, B.S. (2011), “Social media? Get serious! Understanding the functional building blocks of social media,” Business Horizons, “Kelley School of Business, Indiana University,” Vol. 54 No. 3, pp. 241-251.

18. Contact Information GLIS Prof.Dr. Jan M. Pawlowski • jan.pawlowski@jyu.fi • Skype: jan_m_pawlowski • Office: • Telephone +358 50 443 2389 • http://users.jyu.fi/~japawlow