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Managing Public & Stakeholder Relations

Managing Public & Stakeholder Relations. Who Are a Regulator’s Stakeholders?. Public (General & Riding/Passengers) Government Agencies/Legislators Regulated Industries & Related Businesses/Organizations Media.

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Managing Public & Stakeholder Relations

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  1. Managing Public & Stakeholder Relations

  2. Who Are a Regulator’s Stakeholders? • Public (General & Riding/Passengers) • Government Agencies/Legislators • Regulated Industries & Related Businesses/Organizations • Media

  3. What Are Some Methods or Tools for Regulators to Effectively Manage Stakeholder Relations? • Advisory Boards • Constituent Outreach • Technology (Listserves/Websites) • Media

  4. What Are the Principles or Guidelines for Effective Stakeholder Relationship Management? • Communication • Cooperation • Courtesy/Professionalism • Compromise

  5. Goals of the Day: • Explore Practical Use of Stakeholder Management Principles to Achieve Results • Session 1- Managing Stakeholder Relations (Case Studies): • Reciprocity • Airport Issues • Session 2- Effective Communications & Best Practices • Managing Public Affairs & the Media • Media Training & Interview Skills • Stakeholder Forum

  6. IATR Survey Results • License Required? • Point-to-Point- • Almost all Jurisdictions do • Pick-Ups- • Most Jurisdictions do • Drop-Offs- • Almost all Jurisdictions do not

  7. IATR Survey Results • License Criteria- • Most Jurisdictions Require Full Licensure for Point-to-Point Activity & Pick-Ups

  8. IATR Survey Results • License Fees- • Vary Widely: $15 Up to $750 • Taxis: $15 (Little Rock) to $750 (Philadelphia) • Limos: $239 (Mississauga, Ontario) to $10,000 (Philadelphia) • Same License Fees Apply in almost all Jurisdictions for Both Point-to-Point & Pick-Up Only Activity

  9. IATR Survey Results • Inter-Jurisdictional Disputes: • Some IATR Member Jurisdictions do have Unresolved Border Disputes, Especially Involving Airports • Dispute Origin Factors: • Geography • Business Districts/Tourism • Seasonal (Proms, Events) • Transit Hubs- (Train Stations, Airports, etc…) • Regulatory Overlap • Fees $$$ • Licensing Standards • Competition

  10. Regulatory Approaches & Solutions- Agreements Laws Enforcement

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