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Staffordshire s One-Stop Shops

Staffordshire Profile. Population 816,700Large geographical area 8 District / Borough Councils44 libraries, 10 mobiles and a travelling library. Catalysts for Change. Modernising government 1999 White PaperBest Value Review of LIS Library Vision'Local Public Service AgreementLoca

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Staffordshire s One-Stop Shops

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    1. Staffordshire’s One-Stop Shops

    2. Staffordshire Profile Population 816,700 Large geographical area 8 District / Borough Councils 44 libraries, 10 mobiles and a travelling library

    3. Catalysts for Change Modernising government – 1999 White Paper Best Value Review of LIS – ‘Library Vision’ Local Public Service Agreement Local circumstances

    4. Cheadle Councils Connect Opened June 2001 Need for change Staffing Services Costs

    5. Impact of Cheadle Payment transactions increased by 30% in first year Visits increased by 195% to 132,261 in 01/02 Issues increased by 26% in 01/02 1,000 people joined the library in the first 5 months Customer satisfaction 98.5% rate staff helpfulness as very good/good 94.5% rate the overall service as very good/good Regeneration of the high street Scrutiny Review: ‘provision of library services within the One Stop Shop at Cheadle has contributed towards improved delivery of library and other services’

    6. Other Library One-Stop Shops Uttoxeter Library Opened December 2002 Services: Borough Council information, planning surgeries, Connexions, interview room with Relate and Pensions Service Jobcentre Plus Burton Library Opened October 2003 Services: Borough Council information, interview room with Pensions Service, Victim Support, Carer’s Support Groups

    7. Other Library One-Stop Shops Hednesford Library Opened April 2005 Building refurbishment District Council information, payments Burntwood Library Opened August 2005 Building alterations District Council information, Town Council, Connexions

    8. Libraries in District Council One-Stop Shops Codsall Opened April 2003 Longer access to library services Link Officer Leek Opened January 2004 2 buildings joined by a bridge

    9. One-Stop Shops Run By Volunteers Loggerheads Library Opened February 2007 Services Link to Age Concern Silverdale Library Opening imminently Services Linked to CVS

    10. Mobile Library and One-Stop Shop Neighbourhood Management Initiative Funding Voted for by the community Access to information, IT, library and agency services in a non-threatening environment 10 hours a week in 3 wards Private area for information and advice Two public access PCs

    11. Challenges Space and design IT Systems Changing Agendas Organisation Cultural Differences Differing priorities of service providers Access All different – need to be self sufficient

    12. Advantages Increased use Customer satisfaction Wide range of services in one location Better use of buildings Efficiency savings Improved working relationship with district/borough councils Recognition of libraries as a good partner

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