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Management Information Systems (MIS): Enhancing Decision-Making and Operations Feedback

Learn about the importance of Management Information Systems (MIS) in providing managers with relevant information and support for effective decision-making. Explore different types of MIS reports and guidelines for developing them. Understand the characteristics of an MIS and its integration with functional areas for competitive advantage.

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Management Information Systems (MIS): Enhancing Decision-Making and Operations Feedback

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  1. Chapter 9 Management Information Systems

  2. Management Information Systems (MIS) • Provide managers with information & support for effective decision making & provide feedback on daily operations • Output & reports are usually generated through accumulation of TPS data • An integrated collection of subsystems, typically organized along functional lines within an organization IS for Management

  3. Management Information Sources (Fig 9.1) IS for Management

  4. MISs Output • Scheduled Report : Produced periodically, frequently on a schedule • Key-Indicator Report: Summarizes the previous period’s critical activities, available at the beginning of each period • Demand Report: Gives information requested by a manager • Exception Report: Automatically produced when a situation is unusual or requires management action based on parameters set by management • Drill Down Report: Provides detailed data about a situation IS for Management

  5. Guidelines for Developing MIS Reports • Tailor each report to user needs • Spend time & effort producing only those reports that are used • Pay attention to report content & layout • Use management by exception reporting • Set parameters carefully • Produce all reports on a timely basis IS for Management

  6. Characteristics of an MIS • Provides reports with fixed and standard formats • Produces hard- & soft-copy reports • Uses internal data stored in the computer system • End users can develop their own custom reports • Requires formal requests from users IS for Management

  7. MISs for Competitive Advantage • Provide support to managers as they work to achieve corporate goals • Enable managers to compare results to established company goals & identify problem areas & opportunities for improvement IS for Management

  8. MIS and Web Technology • MIS data/reports may be made available on a company’s intranet & extranet IS for Management

  9. MIS Integration with Functional Areas MIS can be generalized, supporting the entire enterprise, or specialized supporting the various functions in an organization • Accounting • Finance • Human Resources • Manufacturing • Marketing • Geographic IS (GIS or GEIS) IS for Management

  10. Case • HR at the Bank of Montreal, p. 433 IS for Management

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