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2002 Corporate Performance: Charting the Direction to Excellence

2002 Corporate Performance: Charting the Direction to Excellence. IMO Performance as at May 31, 2002 Comparison of Performance Measurement Practices of other System Operators June 28, 2002. 2002 Corporate Performance Measures Status as at May 31, 2002.

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2002 Corporate Performance: Charting the Direction to Excellence

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  1. 2002 Corporate Performance:Charting the Direction to Excellence • IMO Performance as at May 31, 2002 • Comparison of Performance Measurement Practices of other • System Operators • June 28, 2002

  2. 2002 Corporate Performance MeasuresStatus as at May 31, 2002

  3. Operational Performance MeasuresFor Run-In Period: May 1- 31 *Regarding load forecasting accuracy, the first 6 days of data was not obtainable and is not reflected in the calculated figure

  4. Operational Performance MeasuresFor Run-In Period: May 1- 31 (continued)

  5. Operational Performance MeasuresFor Run-In Period: May 1- 31 (continued)

  6. Assessment of Performance During Run-In Period • Assessment will be based on how quickly the performance targets are met and performance is stabilized • Measures will be reviewed in consultation with market participants about 4 months after market opening. Measures will be revised as necessary based on experience and feedback.

  7. Are we going the right direction? • Two Dimensions • Comparing with other System Operators • Seeking feedback from Participants and Stakeholders

  8. Electrical Reliability - Similar Measures In the area of Electrical Reliability, IMO’s performance measures are in line with those employed by other system operators

  9. Electrical Reliability - Unique Measures

  10. Financial Management In the area of Financial Management, IMO’s performance measures are in line with those employed by other system operators

  11. Project Management/Implementation In the area of Project Management/Implementation, IMO’s performance measures are in line with those employed by other system operators

  12. Market Systems & Processes: Bid/Offer & Market Systems

  13. Market Systems & Processes:Metering/Settling/Invoicing In the area of Market Systems and Processes, IMO’s performance measures are in line with those employed by other system operators

  14. Customer Satisfaction • In the area of Customer Satisfaction, IMO's performance measures are in line with those employed by the other system operators. • All of the system operators considered employ surveys to assess customer satisfaction with specific aspects of their businesses. • Each employs its own custom survey and its own scale of satisfaction, thus making direct comparison impossible. • Directionally, the practice employed by the IMO is in line with those employed by the other operators.

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