EFFECTIVE TRAINING

1. EFFECTIVE TRAINING Effective = To Bring About the Desired Result or Change Activity: Qualities/Traits that made the Training and Trainer Effective

2. EFFECTIVE TRAINING…. Involves a combination of factors: Qualities the participant brings to the training- including the participants’ prior knowledge and experience What happens during training - the process of training How the trainer delivers the program

3. RETENTION 90% 70% Say 50% Hear & See 30% See 20% Hear 10% Read Say & Do (Active involvement) Repeat “Experience” 7 X

4. What I Hear,…. I Forget….. What I See,…. I Remember…. What I DO,…. I Understand! Confucius

5. PRESENTATION SKILLS Activity DO’S AND DON’TS: Verbal Physical (Including Eye Contact) Creating Credibility Using Humor Visual Aids

6. VERBAL TIPS • Be aware of your voice • Avoid monotone - communicate enthusiasm, seriousness, interest, excitement • Pronounce or enunciate each word • Pace and speed - not too fast, not too slow, take timed pauses • Watch your um’s and ah’s • Use appropriate words to convey your thoughts

7. GUIDELINES FOR EYE CONTACT • Make eye contact for 1-3 seconds or until • you have completed one thought • Look at a variety of people • Refer to your notes briefly, if at all • Look between people’s eyes

8. WHAT IS MY BODY DOING? • Facial Expressions - stay animated, communicate an interest in your audience and your topic • Changes in body position should serve a communication purpose • Save the dancing for the nightclub scene • Use the floor • Watch your non-verbal cues • Avoid turning your back toward the group

9. CREDIBILITY Credibility comes from two sources: Content knowledge Presence

10. Techniques for Increasing Credibility • Don’t hold the Facilitator’s Guide in your hands • Remain standing while presenting • Make sure your first two minutes in front • of the group are EXCELLENT • Be organized • Don’t apologize for materials • Be yourself • Don’t read to the group…. • ...but reading instructions and key points is OK.

11. USING HUMOR • Humor should : • Beappropriate • Make a point • Share a story participants have never heard before because it comes from personal experience • Be related to the subject matter • Use sparingly

12. Visual Aids Practice using the LCD before presenting Stay out of the way Don’t talk to the screen or flip chart Stay away from orange and red markers

13. QUESTIONING • Plan your question • Know the purpose of each question • Relate it to the audience’s point of reference • Go from general to specific • Keep questions short, clear and easy to understand

14. QUESTIONING There are two kinds of questions: 1.Closed: Have one specific answer, often “yes” or “no” 2.Open: Designed to get a variety of responses

15. AFTER YOU ASK • After asking a discussion question: • Pause • Make eye contact • Consider using direct questions • Avoid answering your own questions before your audience has a chance to respond

16. P.E.G.S • Prepare and Present • Engaging the group • Guide the group • Summarizing activities

17. Prepare and Present • To Prepare: • Understand the content and how the selected activity relates to the participants • Review instructions you are going to give • Present the Content • When introducing activities: • Give all necessary information • Allow ample time for questions • Ensure participants understand what they are supposed to do

18. ENGAGE & GUIDE • When engaging the participants • and guiding the group: • Manage the activity/engage the group • Circulate and be available • Pay attention to time limits • Avoid disturbing groups by making repeated announcements • Ensure that the discussion stays on track

19. SUMMARIZE • When Summarizing • Have participants present answers • Give feedback - Encourage others to give feedback • Ask open-ended questions • Tie activity to the topic • Discuss practical applications • Return to the main teaching points