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Cabin Service Dispatch

Multi-task. Strategy. Knowledge. Cabin Service Dispatch. Clarity. Quality. Timing. By: Carolina Smith- Fitisemanu Comm1010 July 13, 2011. Delays. Teamwork. Knowledge . When do the planes get on the ground? How much time do we have? How long should each plane take? City codes

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Cabin Service Dispatch

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  1. Multi-task Strategy Knowledge Cabin Service Dispatch Clarity Quality Timing By: Carolina Smith-Fitisemanu Comm1010 July 13, 2011 Delays Teamwork

  2. Knowledge • When do the planes get on the ground? • How much time do we have? • How long should each plane take? • City codes • Relaying messages • Safety

  3. Clarity • Speaking over the radio • Understand what is being cleared • Mistakes can be costly • Copy and copy back

  4. Delays • Importance of not getting one • Fighting to avoid a delay • Responsible for Delay costs and personal impact • Timing is everything • Times of each turn depending on plane size

  5. Bibliography "Dispatch(logistics)." Wikipedia.org. Wikipedia, 29 Nov. 2010. Web. 13 July 2011. <http://www.wikipedia.org>. Interview: Jason Shipman- Delta Dispatcher Jason.shipman@delta.com "Police, Fire, and Ambulance Dispatchers." Www.bls.gov. Bureau of Labor Statistics, 17 Dec. 2009. Web. 13 July 2011. <http://www.bls.gov/oco/ocos343.htm>.

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