What Floats the Quality Assurance Team's Boat?

1. What Floats the Quality Assurance Team's Boat?

2. Richard Corbell Legislative Budget Board QAT Crew and Wheelhouse

3. Quality Assurance Team “Who is the crew?” The crew is comprised of three representatives from the LBB, SAO, and DIR. QAT email address is qat@lbb.state.tx.us

4. Quality Assurance Team We hear hollerin’ from atop the crow's nest of your vessels. “What purpose does the QAT serve?” Review the status of major information resources projects (Texas Government Code §2054.003), and make recommendations to the legislature to reduce risk of project overruns and failures Risk for the purposes of the QAT is defined as the likelihood that a project will not deliver a quality solution based on the timeline, budget, and scope commitments made to legislature when submitting the Legislative Appropriations Request (LAR)

5. Quality Assurance Team We hear hollerin’ from atop the crow's nest of your vessels. “Which technology projects are addressed?” (A) any information resources technology project identified in a state agency's biennial operating plan whose development costs exceed $1 million and that: (i) requires one year or longer to reach operations status; (ii) involves more than one state agency; or (iii) substantially alters work methods of state agency personnel or the delivery of services to clients; and (B) any information resources technology project designated by the legislature in the General Appropriations Act as a major information resources project

6. Quality Assurance Team “What is in the QAT’s wheelhouse?” Perform project oversight activities which includes reviewing major information resources projects and approving projects before expenditure of appropriated funds based on analysis of project risks Report to state leadership the status of major information resources projects Review list of projects that meet the criteria of a major information resources project, including determining which projects should be monitored and the frequency of monitoring Perform approval of contract amendments that change the total value of the contract or any element of the contract by more than ten percent for contracts that have a total value in excess of $1 million

7. Quality Assurance Team “What responsibilities lay outside the QAT’s wheelhouse?” Contract review Solicitation review – these reviews are performed by the Contract Advisory Team (CAT) Project management – all agencies are responsible and accountable for project management practices and outcomes Technical assistance Note: The Department of Information Resources (DIR) provides consultation services to agencies, while recognizing that agencies are ultimately accountable for project outcomes

8. Ralph McClendon State Auditor’s Office QAT Cargo Area

9. Quality Assurance Team “What is in the QAT’s cargo area?” • 53 Projects in State Portfolio $407,066,940 millions • 9 Projects Complete FY 08 $84,257,437 millions • 40 Projects Monitored $317,779,503 millions • 4 Other Projects • In Review, Canceled or Waived Note: Does not include HHSC’s Enhanced Eligibility System

10. Quality Assurance Team “What is in the QAT’s cargo area that is listing?” 16 projects are at least 10% over budget • Total initial estimated costs: $76,511,785 millions • Total current estimated costs: $115,182,992 millions 27 projects are past their end date by at least 10% • End date increased by an average of 127% or with a schedule shift of approximately 20 months!

11. Quality Assurance Team “What is a cargo area without navigational processes?” • Adopted a Charter which represents a common understanding of the authority and responsibilities of the Quality Assurance Team • establishes basis for determining and fulfilling all actions executed by the QAT • Established a Policy and Procedures Manual that presents the entire scope of QAT processes • represents the structure by which QAT currently conducts project oversight • Information: www.qat.state.tx.us

12. Rose Wheeler Department of Information Resources Agency Barnacles

13. Quality Assurance Team “What types of barnacles live in the bay?” During initial establishment of a major information resources project, planning an inordinately long time frame for completion and an extremely wide project scope Initiating a major information resource project in a non-prescribed manner Confusing QAT responsibilities with agency responsibilities for project activities or outcomes and decisions

14. Quality Assurance Team “What do these barnacles eat?” Utilizing the Texas Project Delivery Framework as the end-solution for project management – Framework does not equal project management Failing to satisfy the statewide requirements for project management practices as defined in Texas Administrative Code §216 Omitting development and use of contract management practices AND project management practices

15. Framework Alignment with QAT and Agency Practices LEVELS QAT Project Scorecard Project QAT Project Review and Monitoring Approval ProjectPlanning , Solicitationand Contracting , Project Benefits Framework Business Justification Implementation Realization Project Management Dashboard PMM Initiation Plan Execute Control Closeout STANDARD Initiation Plan Execute Control Closeout PMI Model PROCESSES

16. Quality Assurance Team “How do barnacles grow?” Misinterpreting QAT actions which are: • - Make legislative recommendations • Make project recommendations • Request project information • Request Corrective Action Plan • Request project audit or assistance • Take no action Attempting to exceed project scope and quality expectations Failing to communicate vendor performance issues that affect project outcomes Posting solicitations without effective project planning

17. Thank You, Mates! Questions?