It’s Not Only What You Say, But How You Say It

1. Appreciative Advising & Nonverbal Communication It’s Not Only What You Say, But How You Say It

2. Hello. Thanks for joining us this morning. JOYA KONIECZNY, Supervisor of Undergraduate Academic Advising ARIN ELY, Supervisor of Enrollment and Academic Advising

3. Now it’s your turn.

4. Overview of Nonverbal Communication Advising Theory Implementation & Examples What to expect:

5. Perceptions: what do you see?

6. Perceptions: what do you see?

7. Perceptions: what do you see?

8. Nonverbal communication

9. Nonverbal communication • Nonverbal Communication

10. Nonverbal communication

11. Nonverbal communication

12. Nonverbal communication

13. Nonverbal communication

14. Nonverbal communication

15. Nonverbal communication

16. Nonverbal communication

17. Nonverbal communication

18. Nonverbal communication

19. Nonverbal communication Word Choice & Language Devices

20. Mirror Activity

21. People working together to construct meaning Filters we choose to place over our realities When information comes into contact with existing knowledge / experiences Social constructivism Appreciative Advising (AA) is a social-constructivist advising philosophy

22. Appreciative advising: 6 phases

23. 1 disarm

24. Chronemics(are you on time for the appointment?) Proxemics (do you stand at the doorway or go up to the student to greet them?) disarm

25. Appearance & Adornment (what you’re wearing says a lot about you) disarm “Who you are speaks so loudly I can’t hear what you’re saying.” - Ralph Waldo Emerson

26. Appearance & Adornment disarm Attention Advisors: Your boss notices how you dress too!

27. disarm • Facial Expressions & Eye Contact • Kinesics (body language) • Haptics(handshake)

28. Don’t forget to pay attention to the student’s nonverbal cues from the moment you greet them disarm

29. Environment & Artifacts (what does your office say about you?) disarm

30. Environment & Artifacts (what does your office say about you?) disarm

31. 2 & 3 Discover & dream

32. Word Choice (open-ended questions) Discover & dream How are you? Tell me about your day Do you have any questions? What questions do you have? Have I answered all of your questions? What else can I help with today?

33. Vocalics (tone, pitch, volume, etc.) Discover & dream Proactive vs. Reactive “Let’s look at our alternatives” “I choose” “I prefer” “I will” “There’s nothing we can do” “I can’t” “I must” “If only” Adapted from Stephen Covey’s 7 Habits of Highly Effective People program

34. Kinesics & Facial Expressions (your body language should “match” your message) Proxemics (face student, distance between you) Discover & dream

35. Kinesics & Facial Expressions (your body language should “match” your message) Proxemics (face student, distance between you) Discover & dream

36. Eye Contact Discover & dream

37. 4 design

38. Environment & Artifacts (hands-on) Engage students with resources / tools design

39. Kinesics & Facial Expressions design Don’t get swept up in what you’re doing and forget about your expressions, reactions, etc. ANGER FEAR DISGUST SUPRISE HAPPINESS SADNESS

40. 5 deliver

41. How you say it: language devices deliver

42. How you say it: language devices deliver

43. How you say it: language devices deliver

44. End on a positive note Follow-up after the appointment deliver

45. 6 Don’t settle

46. Keep your cool Don’t settle You did WHAT!‽!

47. Pay attention – is he/she not telling you something? Don’t settle

48. Don’t give up in tough situations Don’t settle

49. Go above and beyond Don’t settle “There are no shortcuts to anyplace worth going.” - Beverly Sills

50. Take what you learned, and put it into action