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WebRTC @ Kamailio

WebRTC @ Kamailio. Berlin, 17.4.2013 Björn Schwarze. What is WebRTC ?. High quality secure Realtim e Voice and Video Included in the Browser – PlugIn free Developing Standard from W3C & IETF Millions of $ worth of IPR given into Open Source . Why ?.

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WebRTC @ Kamailio

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  1. WebRTC@Kamailio Berlin, 17.4.2013 Björn Schwarze

  2. WhatisWebRTC? • High qualitysecure Realtime Voice and Video • Included in the Browser – PlugInfree • Developing Standard from W3C & IETF • Millionsof $ worthof IPR giveninto Open Source

  3. Why?

  4. Online communicationchannelstoday

  5. Key benefitsfortheuser? • Contextbased • Permission • Secure • Identity

  6. WebRTCliftscustomerexperience • User isreaching a goal • Part ofthesuccessfulcustomerexperience • Video maybe a component • Roundsupcommunicationstrategy

  7. Our Vision „C-Button“ • Instant freecommunicationwithinthebrowser(audioandvideo) • Browser connectstotheuser‘smicrophoneand webcam • Additional datachannel • Video asadd-on during regularphonecall C-Button

  8. Wheredoesit fit? • Free call – 0800 service • SharedCostservice – impactoflegislation in Germany • Unified Communications – integrateswithanydevice, service, application • bringsVideo tomainstreamapplications: • Healthcare • Financial services • Datingplatforms • Socialnetwork

  9. Business opportunity: Webshop Visitorneedshelpwithshoppingcart Customer service C-Button Plattform Questions? Video and/or Audio Support Maske Additional datachannel Warenkorb Nr. 0815 Details: ….

  10. Key benefits • Click todialisworking • Detailedinformationaboutcallerpossible • Customer canbecalled back, staysanonymous • Instant Co-Browsing • Videotoenrichcustomerservice • C-Button platformallows easy integration => Increasescustomersatisfaction!

  11. Business opportunity: socialnetwork embedded in theprofile C-Button Platform Regular phonecall Call forwardtolandline Björns Telephone Call transferedtovideo

  12. Business opportunity: ITSP Internet User Regular phonecall Gateway Call forwardtolandline Telephone Webpage Mail SMS Socialnetwork Call transferedtovideo

  13. Call types • Wantedcalls • Regular Calls • NegotiatedCalls • Arranged per SMS, IM, Mail • Prescheduled (meetings) • Regular • AmbientCalls • Long running • Join 2 Spaces • ‚talk‘ aroundthewater cooler • Unwantedcalls

  14. Bill forvalue • Privacy • Anonymity • Security • Availability • Convenience • Results • Web-basedbusinessmodel?

  15. Summary • Lots to do! • Communication is still key • User-centric web thinking Tim PantonofVoxeo: ‚WebRTC will open thecommsuniverse.‘

  16. Live Demo • https://www.c-button.de/en/cb4all • Gateway

  17. Thanks !! • Björn Schwarze • www.c-button.de • bs@junghannscom.de

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