Integrating Property Management, Employment & Tenant Services in Supportive Housing

1. Integrating Property Management, Employment & Tenant Services in Supportive Housing Presented by COMMUNITY HOUSING PARTNERSHIP San Francisco, California

2. Presenters • Brett Vaughn • Director of Property Management • Gail Gilman • Director of Tenant Services • Elizabeth Hewson • Director of Employment and Training

3. Community Housing PartnershipAgency Overview • Formed in 1990 to address an Alternative to the Homeless Crisis in San Francisco • CHP formed by two community based groups • Council of Community Housing Organizations • Coalition on Homelessness • Purpose • To integrate permanent, affordable housing with support services, training and employment opportunities offering tenants a range of resources to achieve stability and independence.

4. Community Housing PartnershipAgency Mission • The Community Housing Partnership (CHP) is a non-profit corporation established to own or lease and manage permanently affordable, safe and well-maintained housing for homeless persons in San Francisco. Additionally, the corporation provides a supportive environment with integrated human services, especially vocational and employment development, case management, social service provision, and tenant organizing. These services are available to all residents, but are not a required condition of tenancy.

5. Community Housing PartnershipAgency Mission • In order to fulfill its purpose, CHP will primarily serve those persons who without this type of housing would be homeless. CHP will work in cooperation with the many public and private agencies that also serve this population to ensure that quality housing and supportive services are provided. Further, it is the goal of CHP to involve the tenants in every aspect of the agency — from day-to-day operation of the property to policy-making on the governing board.

6. Community Housing PartnershipAgency Mission • It is the goal of CHP to provide an environment that fosters independence with a special emphasis on employment, to help break the cycle of homelessness.

7. Community Housing PartnershipAgency Status • 15th Year of Operations • Five Operating Properties • 311 Units (195 Single; 116 Family) • Three Properties in Development • Single Adults; Seniors; Families • Supportive Housing Employment Collaborative (Lead Agency) • 70 Staff (Over 50% Formerly Homeless) • Four Organizational Departments • Property Management, Tenant Services, Employment & Training, Administration

8. Identification of Major Responsibilities & Resources

9. Property Management • Mission Driven • Shared Organizational Values • Joint Training/Job Sharing • Internal Checks & Balances

12. Property Management • Case Example: Johnson Family • Mother of two, homeless—moved in as tenant • Mother engages in counseling, employment training • Mother employed with organization • Children known to other tenants & staff • Mother dies—son left at risk of housing loss • Son referred to TS & Employment • Housing navigation, counseling, job skills • Son hired as staff member • Housing preserved

13. Tenant Services • Mission Driven • Shared Organizational Values • Joint Training/Job Sharing • Internal Checks & Balances

14. Tenant ServicesSupport Services Flow Chart

15. Tenant Services • Case Example: Mr. Franklin

16. Employment & Training • Mission Driven • Shared Organizational Values • Joint Training/Job Sharing • Internal Checks & Balances

17. Employment & TrainingEmployment Services Flow Chart

18. Employment & Training • Case Example: Mr. Davis

19. Fully Integrated Model