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NANC Report of the NANPA Oversight Working Group

NANC Report of the NANPA Oversight Working Group. September 24, 2002. New Leadership Selected for NANC Confirmation. The NANPA Oversight Working Group (NOWG) met on July 18th and selected two new Co-Chairs for NANC’s review and confirmation. Karen Mulberry, WorldCom Jim Castagna, Verizon.

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NANC Report of the NANPA Oversight Working Group

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  1. NANC Reportof theNANPA OversightWorking Group September 24, 2002

  2. New Leadership Selected for NANC Confirmation The NANPA Oversight Working Group (NOWG) met on July 18th and selected two new Co-Chairs for NANC’s review and confirmation. • Karen Mulberry, WorldCom • Jim Castagna, Verizon

  3. NOWG Report Summary • Current responsibilities • Proposal for scope of new group • Summary of 2002 NANPA PIP Items • Tracking Documents • Table of NANPA Complaints • Status Table of NOWG Activities/Projects • Posted meeting record and tracking documents • Meeting Schedule

  4. NOWG Current Responsibilities • Participating in the development of NANPA and PA Technical Requirements Documents, incorporating many of the duties and responsibilities necessary to meet the FCC’s policy objectives. • Conducting the annual NANPA Survey and Performance Evaluation with input from NANPA clients, industry subject matter experts and regulatory groups. • Performing monthly progress reviews of the NANPA’s Performance Improvement Plans (PIPs) and internal NANPA Performance Metrics (PMs). • Annual review of NANPA’s operations in Concord, CA and Washington, D.C. • Reviewing complaints and assisting in facilitating successful resolutions. • Special Projects as assigned by the NANC. For additional details see Attachment 1

  5. Scope proposal for New Work Group • Change Orders - Provide Summary to NANC • Internal Performance Metrics - Review/ID Deficiencies • Complaints - Review/ID Areas in Need of Improvement • PIPs - Co-develop Plans, Monitor Progress & Closure • Performance Review - Annual Performance Evaluation See Attachment 2 for further details

  6. Status NANPA 2002Performance Improvement Plan • PIP 1 - Code Administration System (CAS) • CAS Survey Analysis; Usage, Data Discrepancies & Reconciliation with Lockheed Martin Proposal. • PIP 2 - NANPA Web Site • Search Engine and Navigational Assistance. • PIP 3 - Code Administration • Code Conflicts and CAS Assignment Capability for CIC, 500 and 555. • PIP 4 - Relief Planning • DDS Disclaimer, Relief Planning Standard Package, more comprehensive voice mail and email response measurement.

  7. Status NANPA 2002Performance Improvement Plan • PIP 5 - NRUF • Frequent Exhaust Projection Updates, NRUF Job Aid Update and Posting, Update State Commissions with latest NRUF Data. • PIP 6 - Measurements • Review Current NANPA Metrics - Identify Areas in Need of Improvement. • Track Performance Monthly • PIP 7 - General • Distribute and explain FCC Directives • Take leadership role on numbering issues that affect administration.

  8. NOWG Tracking Documents • Table of NANPA Complaints • 6 Complaints filed via the NANPA web site • NOWG assessing need for NANPA process/procedures changes (See Attachment 3) • Table of NOWG Activities/Projects • Tracks NOWG projects and timeline (See Attachment 4) • Change Order Tracking Report (Included in Attach. 2) • Posting of meeting record and tracking documents on NANC Chair web site

  9. Upcoming Meeting Schedule

  10. List of Attachments 1 Current NOWG Responsibilities 2 NOWG proposed responsibilities and scope for a new Number Administration Oversight Working Group (includes Standing Agenda and Change Order Tracking Report) 3 Complaint Monitoring Report 4 NOWG Project List

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