1 / 21

A Conceptual Framework for Online Shopping Behavior: Trust and National Culture

A Conceptual Framework for Online Shopping Behavior: Trust and National Culture. Felix B Tan Auckland University of Technology Cathy Urquhart and Sarah Yan The University of Auckland. Agenda. Motivation Online Shopping Behavior Theory of Planned Behavior Limitations in the Context of OSB

Download Presentation

A Conceptual Framework for Online Shopping Behavior: Trust and National Culture

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript


  1. A Conceptual Framework forOnline Shopping Behavior:Trust and National Culture Felix B TanAuckland University of Technology Cathy Urquhart and Sarah YanThe University of Auckland

  2. Agenda • Motivation • Online Shopping Behavior • Theory of Planned Behavior • Limitations in the Context of OSB • Theoretical Framework • Propositions • Discussion & Conclusion

  3. Motivation • Why Online Shopping Behavior? • Global Trend • 605.6 million Internet users (Nua, 2002) • 403.7 million purchased online (Ipsos, 2003) • 302.8 million to increase activity (Ipsos, 2003) • Theoretical Lenses • Technology Acceptance Model • Innovation Diffusion Theory • Theory of Planned Behaviour

  4. Motivation • Limited understanding of • Impact of trust toward online stores • Influence of cultural differences • Purpose • Develop a comprehensive theoretical framework • Integrates trust and culture within OSB context • Theory of Planned Behavior • Contribution • An integrated model • Actual transaction vs intention to transact

  5. Online Shopping Behavior • Investigate OSB by exploring specific area of Internet shopping. • Information search; Price search • Explore predictors of OSB • Availability, cost issues, positive experiences • Enjoyment, social and perceptual dimensions • Confusion remains • Community-building infrastructure vs usability • Time-saving vs time spent on the Internet

  6. Online Shopping Behavior • Trust influences OSB • Kimery et al., 2002; Pavlou, 2002 • Gefen, 2003; Heijden et al., 2003 • Not integrated into TPB • Culture affects OSB • Few and conflicting • Selective dimensions studied • Kacen & Lee, 2002; Pavlou, 2002 • Integrating Trust & Culture • Within the OSB context and TPB

  7. Theory of Planned Behavior • The reasons of choosing TPB • TPB easier to operationalise than TRA • TPB explains more variance than TAM & TRA • Construct “Perceived Behavioral Control” is extremely useful in uncertain online environment • TPB stronger predictive power than TRA • TPB has received substantial empirical support in IS field

  8. Theory of Planned Behavior

  9. TPB in IS Research • Pure TPB Studies • PC adoption (Venkatesh & Brown, 2001) • Web-based EC adoption (Riemenschneider & McKinney, 2002) • TPB & Other Theories/Constructs • Trust & eGovt adoption (Warkentin et al, 2002) • DOI & virtual banking adoption (Liao et al, 1999) • Moderators in TPB • Gender (Venkatesh & Morris, 2000) • Internet experience (George, 2002)

  10. Limitations in the Context of OSB • Need for integrating trust with TPB in the uncertain online environment. • Need for integrating national culture with online consumption decision.

  11. Perceived Behavioral Control Trust Intention to Transact Actual Transaction Attitude Subjective Norms Theoretical Framework • Add Construct “Trust”

  12. Perceived Behavioral Control Trust Intention to Transact Actual Transaction Attitude Social Influence Subjective Norms Societal Norm Subjective Norms Theoretical Framework • Divide Subjective Norms into Societal Norm and Social Influence

  13. Theoretical Framework • Include five dimensions of national culture as moderators • High Vs Low Power Distance • Individualism / Collectivism • Long- / Short- Term Orientation • Uncertainty Avoidance • Masculinity/Femininity

  14. Perceived Behavioral Control Attitude Social Influence Intention to Transact P1 Actual Transaction Societal Norm Subjective Norms DIRECT EFFECT: MODERATING EFFECT: Trust P8 P7 P6 P5 P4 P3 P2 Uncertainty Avoidance High vs. Low Power Distance Collectivism vs. Individualism Masculinity vs. Femininity Long vs. Short Term Orientation Cultural Effects

  15. Propositions • P1: Intention to transactpositively influencesactual transaction. • P2: The positive relationship betweenperceived behavioral controlandactual transactionis stronger among people fromlong-term orientedcultures compared to people fromshort-term orientedcultures. • P3: The positive relationship betweenperceived behavioral control andintention to transactis stronger among people fromlong-term orientedcultures compared to people fromshort-term orientedcultures.

  16. Propositions • P4: The positive relationship betweenattitudeand intention to transactis stronger inmasculinecultures than infemininecultures. • P5: The positive relationship betweenattitudeand intention to transactis stronger inindividualistcultures than in collectivistcultures. • P6: The positive relationship betweensocial influenceandintention to transactis stronger incollectivistcultures than inindividualistcultures.

  17. Propositions • P7: The positive relationship betweensocietal normandintention to transactis stronger among people fromhigh power distancecultures compared to people fromlow power distancecultures. • P8: The positive relationship betweentrustandintention to transactis stronger among people fromhigh uncertainty avoidancecultures compared to people fromlow uncertainty avoidancecultures.

  18. Discussion & Conclusion • The aim of this paper is to develop a theoretical framework, which examines the moderating effect of cultural differences on the key determinants of online consumer behavior – trust, attitude, societal norms, and perceived behavioral control – to better understand the online consumer behavior.

  19. Discussion & Conclusion

  20. Discussion & Conclusion

  21. Thank You Suggestions / Questions?

More Related