Oracle’s User Productivity Kit

1. Oracle’s User Productivity Kit Beth Renstrom Principal Product Manager, User Productivity Kit Adaptive Business Solutions Oracle Corporation

2. The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions.The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.

3. Agenda <Insert Picture Here> • User Competency and Support • Why is it Important to you and to Oracle? • Competency and Support Challenges • Implementation Challenges • What is the User Productivity Kit (UPK)? • UPK Demo • Q&A

4. Importance of User Competency

5. Importance of Training End Users • Excessive support cost • Untrained users require 3 to 6 times more support than trained users * • Decreased productivity • Untrained users take up to 22.5 hours to achieve the same skill level that it takes a trained employee 5 hour to achieve* *Gartner

6. End User Competency Challenges • How do I address “pre-go-live” training and “post-go-live” support? • How will I address new-hire training? • How do I address local and remote users? • How do I provide standardized content across multiple content development efforts and lines of business? • How will I providing localized content for global rollouts? • How will I deliver training? Classroom training? Web-based training? Both? • Can I leverage existing content?

7. Development Challenges • Resources – who is going to do the work? • Limited training, business, and technical resources. • Time – do we have the time to do the work? • Instructor-led training development time  40:1. • Web-based training development time  200:1. • Budget – do we have the budget to do the work? The ASTD Media Selection Tool for Workplace Learning by Raymond J. Marx.

8. Implementation/Upgrade Challenges • How will I manage change in my organization? • How can I minimize risk to my company? • ShouldI change my business processes or should I customize the application?

9. UPK Throughout the Software Lifecycle Multi-user Content Management Capabilities PerformanceSupport Material Documentation Training Process Guides User Acceptance Test Scripts Instructor-led Training Web-based Training Job Aids Simulations Application Coach Job Aids Go-Live Usage Tracking Usage Tracking UPK Developer Single Source Development and Customization Version Control History Rollback Check In/Check Out

10. The UPK Developer can export custom text to an .xliff or .doc format Localized screens are captured with ‘re-record’ mode Language Capabilites English* French* German* Spanish * Japanese* Swedish Canadian French Italian Portuguese Danish Mexican Spanish Chinese (Simplified) Norwegian Dutch *UPK Developer Languages

11. UPK Demonstration

12. Best Practice Implementation/Upgrade/New Feature Rollout” with UPK Blue-printing Design / Config Pilot /Training Maintenance& Support Testing Go Live Upgrade Content Creation and Maintenance System Process Documents SPDs Test Scripts Test Scripts Simulations / Practice Assessment Exercise Training Manuals Performance Support Job Aids

13. UPK Content Enterprise Modules ver. 8.8, 8.9 ,9.0 • Human Resources (249) • Payroll for North America (141) • Benefits Administration (72) • Time & Labor (61 • ePay (9) • eProfile (15) • eBenefits (14) • ePerformance (45) • Learning Management (83) • General Ledger (73) • Receivables (132) • Payables (55) • Asset Management (85) • Project Costing (58) • Contracts (154) • Grants (41) • Expenses (34) • Student Administration (382) • Planning and Budgeting (67) • Order Management (87) • Billing (91) • Purchasing (177) • Inventory (111) • eProcurement (34) • Reporting Tools for HRMS (42) • Reporting Tools for Financials/ESA and Supply Chain Management (49) • Reporting Tools for Campus Solutions (38) • Fundamentals for HRMS (23) • Fundamentals for Financials/ESAand Supply Chain Management (23) • Fundamentals for Campus Solutions (23) Future Enterprise Modules – ver 9.0 • Talent Acquisition Manager • Enterprise Portal • Absence Management • eCompensation Manager Desktop • eProfile Manager Desktop • Reporting Tools for PeopleTools • HelpDesk for Human Resources

14. UPK Content – JDE E1 EnterpriseOne Modules Topics (459) ver. 8.9, 8.11, 8.12 • Manufacturing – PDM • Procurement and SubcontractManagement • Fundamentals • General Ledger • Accounts Payable • Accounts Receivable • Inventory Future EnterpriseOne Modules - Targets 8.12 • Price Management (incl. Adv. Pricing) • Fixed Asset Accounting • Sales Order Management 9.0 • Real Estate • Homebuilder • Food & Beverage • Configurator

15. UPK OnLine Training & Support

16. UPK Paper Documents • Job Aids • System Process Docs • UA Test Scripts • Instructor & Student Classroom Guides

17. UPK Usage Tracking

18. Customer Successes “If I were talking with someone at another firm, I’d ask them how long it takes them to develop content, and I’d say, ‘You can cut that down by at least 75 percent.’ What used to take us 8 weeks to complete, we can now complete in a week. I'd then ask them how many tools they were using, and I’d say, ‘Picture yourself with one, Oracle’s User Productivity Kit.’ MaryEm Musser, BDO Seidmen, LLPAssistant Director Technology Training Initiatives 'UPK is instrumental in our international training deployment. We believe we will meet our goal of significantly accelerating our overall Oracle deployment and streamlining user acceptance, system testing, process documentation, and training. ' Steve Fox, Consumer Division, Dolby Laboratories Inc.

19. Q & A