1 / 13

What is the role of technical support in business?

Vcall Global (http://www.vcallglobal.com/) is an established name in the call center outsourcing industry. Our headquarters is based in Needham, MA and office is spread out in several parts of the world. We have upgraded and superior technology for providing seamless service to your customers.

ameliarobert
Download Presentation

What is the role of technical support in business?

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. What’s the importance of technical support in business? Technical Support Services is an attempt to provide the users of technology assistance with specific problems related toproducts such as televisions, computers, mobile phones, software products, electronic goods or mechanical products. 75 Second Avenue Suite 620 Needham, MA 02494 Email: sales@vcallglobal.com

  2. About Vcall Global Established in the year 2003, Vcall Global is one of the leading customer services outsourcing company in the world. Over the years the company has grown magnificently and now has varied services to offer which presently encompasses around inbound and outbound services, live chat customer support, email customer support, social media customer care, help desk services, telemarketing and campaigns, order processing, appointment scheduling and the list simply goes on. 75 Second Avenue Suite 620 Needham, MA 02494 Email: sales@vcallglobal.com

  3. Inbound Call Center Services in BPO industry • Inbound Call Center Services provides customers with a number for all their service queries. Customers can contact this number to buy products, avail services, process payment, and obtain product information. The agents handling these calls should have detailed knowledge about the product and services. Customers feel appreciated with this convenience for as long as they receive appropriate response. 75 Second Avenue Suite 620 Needham, MA 02494 Email: sales@vcallglobal.com

  4. Chat Support @ (202)-558-2065 It allows the user to connect with real time customer service representative by using the instant message application that is built in the company’s website.   75 Second Avenue Suite 620 Needham, MA 02494 Email: sales@vcallglobal.com

  5. Email Support @ (202)-558-2065 This is one of the primary means to offer web based assistance to customers when queries does not require an immediate answer. It is cost effective, non-intrusive and can be accessed anytime. 75 Second Avenue Suite 620 Needham, MA 02494 Email: sales@vcallglobal.com

  6. Technical Support Services in BPO Industry • Technical SupportServices is an attempt to provide the users of technology assistance with specific problems related toproducts such as televisions, computers, mobile phones, software products, electronic goods or mechanical products. 75 Second Avenue Suite 620 Needham, MA 02494 Email: sales@vcallglobal.com

  7. Social Media Customer Services • The presence of companies in various social networking platforms such as Facebook, Twitter and LinkedIn ensures that they are in sync with the customer’s interests. Social Media is basically one of the most cost effective and easiest platform to remain connected with the customers. 75 Second Avenue Suite 620 Needham, MA 02494 Email: sales@vcallglobal.com

  8. Back Office Support for Call Center Services Services that is related to finances which can carry out the functions like clearances, settlements, regulatory compliance, clearances and accounting are termed as back office support services. 75 Second Avenue Suite 620 Needham, MA 02494 Email: sales@vcallglobal.com

  9. Telemarketing Services in BPO Telemarketing also termed as direct marketing and it is a process where salesperson introduces customers to new products and services through a phone. 75 Second Avenue Suite 620 Needham, MA 02494 Email: sales@vcallglobal.com

  10. Help Desk Support increase Business • It is a service intended to provide the end user with support and information related to company’s products and services. The purpose is to provide guidance about various technical products. Help Desk is generally provided through various channels such as toll-free numbers, instant messaging, email, websites etc. 75 Second Avenue Suite 620 Needham, MA 02494 Email: sales@vcallglobal.com

  11. Telecom Billing and OSS Solution Telecom Billing software which helps companies to calculate the consumed data of telephone or internet pack and process the bill according to the consumed data to the clients. While the OSS assist in managing the telephone networks. 75 Second Avenue Suite 620 Needham, MA 02494 Email: sales@vcallglobal.com

  12. Contact US - Vcall Global Vcall Global 75 Second Avenue Suite 620 Needham, MA 02494 Phone No: +1-(202)-558-2065 Website: http://www.vcallglobal.com/ Email: sales@vcallglobal.com

  13. Thank You

More Related