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Introduction

Smart Meter Advisory Project: Motivating behaviour change by linking real time energy data to advice services Elizabeth Leighton Strategy Manager, Energy Saving Trust 4 September 2014 BEHAVE Energy Conference. Introduction.

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Introduction

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  1. Smart Meter Advisory Project: Motivating behaviour change by linking real time energy data to advice servicesElizabeth LeightonStrategy Manager, Energy Saving Trust4 September 2014 BEHAVE Energy Conference

  2. Smart Meter Advisory Project BEHAVE Energy Conference 2014 Introduction • How can smart meter energy consumption data be used to drive behaviour change? • Link to Home Energy Scotland – free, impartial advisory service, funded by Scottish Government. • Two phases (2012-2014) funded by Scottish Government and Northern Periphery Programme.

  3. Smart Meter Advisory Project BEHAVE Energy Conference 2014 Research Objectives

  4. Smart Meter Advisory Project BEHAVE Energy Conference 2014 Methodology

  5. H1 Arial Bold 10/12pt H2 Arial Regular 10/12pt

  6. Smart Meter Advisory Project BEHAVE Energy Conference 2014 Advice and support • Each month: • automated email from web-tool on latest energy consumption. • email from advisor encouraging use of tool. • Follow-up call from adviser.

  7. Smart Meter Advisory Project BEHAVE Energy Conference 2014 Evaluation • Online survey of participants. • In-depth qualitative interviews with participants and advisers. • Energy consumption data compared before and after project. • Web-tool use analysed.

  8. Smart Meter Advisory Project BEHAVE Energy Conference 2014 Phase 1 - Findings • Linking smart meter data to advisory service is technically viable. • Householders not resistant to smart meters, but may need persuading to use them. • Participants valued the smart meter advisory service. • Some increased energy saving behaviours. • High interest in ‘oil smart meter’. • Phase 1 evaluation - http://www.octesnpp.eu/documents/SMAPReportMarch2013.pdf

  9. Smart Meter Advisory Project BEHAVE Energy Conference 2014 Phase 2 - Findings 78% Used the tool one or more times a month

  10. Smart Meter Advisory Project BEHAVE Energy Conference 2014 Phase 2 Findings – Usage of Tool First Wednesday of the month Third week of the month Spikes in use appear to correlate with email prompts

  11. Smart Meter Advisory Project BEHAVE Energy Conference 2014 What did they like? • Energy information rather than just the figures/readings on the smart meter equipment. • Easy to understand data through an easy to use web-tool platform. • Monetary values alongside energy units/data. • Data comparisons between days/time periods. 89% Feel positive about Smart meter systems

  12. Smart Meter Advisory Project BEHAVE Energy Conference 2014 In their own words…. • “A useful resource that I can dip in and out of to keep track of different daily energy use and why this occurs. It has helped us to continue our downward trend of annual energy use.” • “The smart meter allows me to monitor each day how my electricity and oil are being used. I can plan hot water use much better. Also because oil is so expensive I target using it much better.”

  13. Smart Meter Advisory Project BEHAVE Energy Conference 2014 Benefits of the service 89% Increased understanding of energy use

  14. H1 Arial Bold 10/12pt H2 Arial Regular 10/12pt

  15. Smart Meter Advisory Project BEHAVE Energy Conference 2014 Installation of measures • As a result of being involved in the project: • 16 energy saving measures have been installed and 18 are planned to be installed (out of 18 respondents). • Most common installations were energy efficient lighting and loft insulation. • Two householders are planning to install renewables.

  16. Smart Meter Advisory Project BEHAVE Energy Conference 2014 Benefits and impact – energy data • Energy usage compared before and after access to web-tool: • 11 out of the 26 homes in phase 2 of the SMAP project significantly reduced their energy consumption. • When warmer weather during the second phase of project factored in, 20% still made a significant reduction. • Why didn’t behaviour changes or installations result in more savings? • Short timescale . • Households may have ‘taken comfort’ with savings.

  17. Smart Meter Advisory Project BEHAVE Energy Conference 2014 Conclusions Raised awareness led to behaviour change and installation of measures. Householders found web-tool user-friendly and helpful. Advisers could tailor their advice based on smart meter data. Adviser support appreciated, though web-tool largely self-explanatory. Regular prompts appeared to correlate with spikes in web-tool use. Seems to be easier to identify changes in appliance use rather than heating. A smart meter offering could contribute to national energy and carbon saving, and help protect people from fuel poverty.

  18. Smart Meter Advisory Project BEHAVE Energy Conference 2014 Next steps • Home Energy Scotland advice service could be enhanced by linking with smart meter data. • Feasibility study underway to explore best option for a Home Energy Scotland ‘smart offering’. • Study will include: • Review of smart meter ‘landscape’. • Data handling and protection issues. • Including oil smart meters. • Improving web-tool based on feedback. • Cost.

  19. Questions?

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