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Gmail Adventures

Gmail Adventures. Jason Zalinger Rensselaer Center for Open Software Rensselaer Polytechnic Institute August13, 2010 Code: Jeremy Therrien Art/animation: Eric Newsom Sound: david f. bello. Final Update. Five interviews conducted so far More scheduled in the coming weeks

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Gmail Adventures

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  1. Gmail Adventures Jason Zalinger Rensselaer Center for Open Software Rensselaer Polytechnic Institute August13, 2010 Code: Jeremy Therrien Art/animation: Eric Newsom Sound: david f. bello

  2. Final Update Five interviews conducted so far More scheduled in the coming weeks This time I would like to share some specific design recommendations drawn from my interviews.

  3. Participant: Blake • Interviewer: “If you could change the game to encourage a user to explore his or her Gmail archive what would you change?” • Blake: “Maybe objectives? I'm not sure how it’d be possible to achieve that.” • Design Recommendation: • We would love to add objectives into the game, but we just haven’t found the right way to do it yet. • However, this would make a fascinating feature for Gmail. • What if Gmail had little objectives that encouraged you to explore your archives?

  4. Participant: David • Interviewer: “If you could change the game to encourage a user to explore his or her Gmail archive what would you change?” • David: “extensible filters to cut out a lot of garbage e-mails and/or a way to ‘fly’ through the rooms to get to more important e-mails.” • Design Recommendation: David highlights a major challenge: Spam! We made a design decision to keep the game random rather than try to guess what emails a user deems “important.” This is an unresolved issue!

  5. Participant: Stanley • Interviewer: “If you could change the game to encourage a user to explore his or her Gmail archive what would you change?” • Stanley: “Have more types of characters to speak to, or change the settings. Like you could go to a zoo and have a giraffe tell you old emails.” • Interviewer: “Why the non-human avatars?” • Stanley: “Amusement mostly, but also most of my emails were from a farm, so it would be neat seeing a sheep talk about buying wool.” • Design Recommendation: Stanley points out a very interesting but challenging question: How can we design a variety of avatars for our contact list? Should Gmail offer a list of avatars to choose from like the way they do with their standalone Google Talk client? And if so, would this encourage people to go back and explore?

  6. Conclusion I need one more interview! I found my interviews to be eye opening, and I hope to submit a draft paper based on my results sometime this fall. Thank you RCOS and Professor Moorthy! And of course, thank you to Sean O’Sullivan for his…money! Have a great semester!

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