EAP Policy & Manual Jeopardy

1. EAP Policy & Manual Jeopardy Fall Training July 25-26, 2019

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3. A16 $200 Assurance 16 cannot have ___________ costs. Answer

4. What are ALLOCATED/ADMINISTRATIVE costs? (pg. 84) Back to home

5. A16 $400 This activity is an acceptable use of A16 funding when an EAP staff member communicates with a client’s utility vendor on behalf of the client. Answer

6. What is ADVOCACY? (pg. 84) Back to home

7. A16 $600 Name 3 unallowable A16 activities and how they should be expensed instead. Answer

8. What are: • Office space, desks, equipment, supplies. • Non-LIHEAP staff referring clients to LIHEAP, etc. • Outreach such as informing potential clients about the Energy Assistance Program These are admin costs! (pg. 84) Back to home

9. A16 $800 Bob Client comes to Agency A to apply for EAP. Mr. Client spends 30 minutes talking through his application and meticulously provides all the necessary documentation so staff are able to determine Mr. Client’s eligibility very easily and quickly. Staff assisting Mr. Client spend 30 minutes discussing other needs he has and after talking through some next steps to help potentially lower his bills so Mr. Client is able to start saving money to move, he is given an energy kit to take home. Staff expense 60 minutes to Admin. What’s wrong? Answer

10. What is The needs assessment should be billed as A16? (pg. 84) Back to home

11. A16 $1000 Client A calls her Agency Z to apply to EAP on May 1. Client A is told that she cannot apply because they have no funding available. Agency Z is not complying with this Assurance. Answer

12. What is Assurance 8? (pg. 31) Back to home

13. General Policy $200 If a client’saccount is closed and they received a pledge or benefit prior to the account closing, the benefit CAN or CANNOT be applied? Answer

14. What is CAN? (pg. 77-78) Back to home

15. General Policy $400 These people should process confidential applications. Answer

16. Who are the EAP MANGER or AN APPROPRIATE SUPERVISORY-LEVEL DESIGNEE? (pg. 33) Back to home

17. General Policy $600 Is jury duty an allowable cost? Answer

18. What is YES, the proportion of time that the staff member would’ve been working in EAP can be billed for jury duty. There should also be a documented payroll policy of compensation for jury duty? (CFR 45 §75.431   Compensation—fringe benefits) Back to home

19. General Policy $800 Holly Heater keeps her house warm with electric. She is eligible for up to ______ in crisis dollars. Answer

20. What is $400 ($200 for base electric, $200 for electric portion that provides heating fuel)? (pg. 51, 58) Back to home

21. General Policy $1000 Drastic loss includes (but is not limited to) what 3 situations? Answer

22. What is plant or business closing, company downsizing, or lost employment income due to a medical condition that prohibits employment? (pg. 50) Back to home

23. Crisis $200 A life-threatening crisis must be alleviated within this many hours and name at least 2 criteria to be considered a life-threatening crisis situation. Answer

24. What is 18 hours? What is at risk client, there is a documented medical need with an extreme safety concern, or there is a need for a propane tank safety inspection AND heating and/or electric is currently shut off or disconnected, or the household’s bulk fuel heating source is completely out of fuel? (page 11) Back to home

25. Crisis $400 Katie Crisis calls your agency on May 22. She received the regular benefit earlier in the season. Katie Crisis now is due for disconnect and needs help paying the $600. Can your agency apply crisis funding for Miss Crisis? Answer

26. What is yes, as long as Katie Crisis can cover the $400 difference between the owed amount and the crisis benefit? (pg 52) Back to home

27. Crisis $600 To mitigate a crisis aside from providing funding and direct assistance, you can________________. Answer

28. What is provide a list of resources? (Pg 11) Back to home

29. Crisis $800 It is March 1. Vinnie Vendor is refusing EAP benefit for Cody Crisis who was deemed eligible for benefits. Cody Crisis is due for disconnection on March 8 because of a past due bill. Can Vinnie Vendor shut off Cody’s utilities and not accept EAP? Answer

30. What is no, Vinnie Vendor cannot shut off Cody until after March 15, but he has the right to refuse EAP benefit at any time? (page 14-15) Back to home

31. Crisis $1000 Sammy Shutoff has a disconnect notice, and the disconnect amount is $250 more than his total maximum benefit. Sammy tells you that he plans to pay the difference by getting on a payment plan if you can pledge the maximum benefit. It is okay to offer crisis in conjunction with a payment plan, as long as _______________________. Answer

32. What is THE VENDOR AGREES TO SUSPEND THE DISCONNECTION? (pages 50-51)Back to home

33. Eligibility $200 Name the at-risk categories, as defined by IHCDA. Answer

34. What are: • elderly (60 or older) • Disabled • Child 5 or younger • Veteran status DON’T FORGET: Only ONE is needed to qualify, but if more apply, all should be recorded! (pg 19) Back to home

35. Eligibility $400 Casey Client applied and received an EAP benefit last year as a zero income claimant. Casey Client returns this year and wants to recertify. Casey Client CAN/CANNOT be eligible for recertification. Answer

36. What is CANNOT? (pg 21) Back to home

37. Eligibility $600 Client A applied for EAP in November. Client A moves in with their significant other, Client B, in March and Client B applies for benefits. Client A should be marked as ___________ and their income should be _____________. Answer

38. What is ineligible and counted? (pg 23) Back to home

39. Eligibility $800 Susie Savesalot’s main heating source is firewood. She calls your agency in crisis. You may_______________ to address the crisis. Answer

40. What is cut a check internally so the client doesn’t have to wait for the usual transmittal and payment process as long as there is a procedure in place for these situations to ensure that the file undergoes internal QA prior to the payout of the benefit? (pg 28) Back to home

41. Eligibility $1000 When calculating self-employment income, subgrantees will consider_________ and ___________ for the purposes of determining eligibility and no longer use _________. Answer

42. What is gross income and profits before allowable business expenses and other adjustments are applied and adjusted gross income? (pg. 38) Back to home

43. ERR/ES $200 Only these people are eligible for Emergency Repair and Replace. Answer

44. Who are AT-RISKHOMEOWNERS? (pg 62) Back to home

45. ERR/ES $400 Ellen Emergency calls in to your agency and reports that she has a disconnect bill of $800. You find out that she has not paid on her account for several months. Does she qualify for Emergency Services? Answer

46. What is NO, a large disconnect bill due to continued nonpayment does not constitute qualification for ES. (pg 62) Back to home

47. ERR/ES $600 Freddie Frozen is a 55 year old, who marked himself disabled, however he did not provide any documentation for this. Additionally he did complete an Income Affadavit. Can Freddie Frozen get ERR to fix his broken furnace? Answer

48. What is NO? (pg 62) Back to home

49. ERR/ES $800 Clients who are homeowners can get up to $5000 for repair and replacement of their heating sources. What are the two options your agency has for administering this benefit? Answer

50. What is cap of $5000 or average benefit for households at $5000? (pg 62) Back to home