Shifting the Balance of Care Single point of (telephone) contact Andrew Wemyss Service Redesign Manager Scottish Ambulan

Shifting the Balance of Care Single point of (telephone) contact Andrew Wemyss Service Redesign Manager Scottish Ambulance Service

Single Point of Contact • How does the public access the NHS? • Why do the public access the NHS? • Is it (too) easy for the public to get into the service? • Does the NHS respond well to unplanned demand?

Single Point of Contact

Single Point of Contact Do you always get sausages from a sausage factory?

Single Point of Contact Principle Questions (for discussion) • Are there opportunities for improving the way that unscheduled care services are accessed (incl. pathways)? • Should there be a single telephone number to access unscheduled care services? • Should there be a single, common, telephone triage system for NHS Scotland • How should access to unscheduled care services be facilitated?

Single Point of Contact Answers

Shifting the Balance of Care Single point of (telephone) contact Andrew Wemyss Service Redesign Manager Scottish Ambulan

Shifting the Balance of Care Single point of (telephone) contact Andrew Wemyss Service Redesign Manager Scottish Ambulan

Presentation Transcript

Shifting the Balance of Care (SBC) Enabling Independent Living 15 September 2009

Single Point of Entry

The Invention of the Telephone

Point of Care Testing

Shifting the Balance of Care - the third sector contribution - Helen Tyrrell Director

Point of care testing

THE HISTORY OF THE TELEPHONE

Point of Care Technology

POINT OF CARE TESTING

Point of Wounding Care

Balance Point

Point of Care Testing

Point of Wounding Care

Martin Moffat Shifting the Focus: CHPs/Shifting the Balance of Care Project Lead

Point of Care

Point of Care Testing

Shifting the Balance of Care Models, Pathways and People stories

TEFIS : the Single-Point of Access

SHIFTING THE BALANCE OF CARE SYMPOSIUM

Point of Care Medicine

Point of Wounding Care

Single Point of Entry