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Unit 2 – Servicing the customer

Learn how customer service goes beyond phone inquiries, focusing on quality assistance before, during, and after meeting customer needs. Explore Customer vs. consumer, B2C, B2B distinctions and the impactful quote by Sam Walton.

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Unit 2 – Servicing the customer

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  1. Unit 2 – Servicing the customer

  2. Servicing the customer Customer service is more than having people to answer the phone and attend to customers’ queries. It is about taking care of the needs of the customers by providing professional, helpful, high quality assistance before, during and after the requirements of the customers are met.

  3. Who is a Customer? Customer vs consumer Clients B2C B2B

  4. The Importance of the Customer “There is only one boss. The customer. And he can fire everyone in the company from the chairman on down, simply by spending his money elsewhere” – Sam Walton (Walmart)

  5. Service – What does it mean? Basically, service refers to the action of helping or doing work for someone. Requires – Means/resourcesAbilityWillingness

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