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Medgar Evers College of The City University of New York

Charles Evans Inniss Memorial Library. Medgar Evers College of The City University of New York. LibQUAL+™: A 180° Perspective. Presented by Consuella A. Askew, Chief Librarian and Chair of Information Services January 17, 2005 Boston, MA. Medgar Evers College?. Senior College of CUNY

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Medgar Evers College of The City University of New York

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  1. Charles Evans Inniss Memorial Library Medgar Evers College of The City University of New York LibQUAL+™: A 180° Perspective Presented by Consuella A. Askew, Chief Librarian and Chair of Information Services January 17, 2005 Boston, MA www.mec.cuny.edu/library

  2. Medgar Evers College? • Senior College of CUNY • FTE 5,000+ ; Faculty 144 • 18 Degree programs: A.A. & B.A. • Population served: predominately African American (Caribbean) and Hispanic • Only urban Black College in NYC www.mec.cuny.edu/library

  3. The Library • Building: Occupy 25,000+ sq. ft. • Staff : 25 FTE; 7 professional librarians • Operating budget: $190,000+ • Collection: 118,000 volumes, 450+ periodicals; 18,000 AV items; access to over 4 million items through CUNY libraries. • 2 credit hour LIB100 course www.mec.cuny.edu/library

  4. Why LibQUAL+™? • Limited resources • MSACHE visit spring 2006 • 2 library capital projects: $4M+ • Organization is in transition • Strategic planning • No current assessment data for library services • CUNY libraries participating as a group www.mec.cuny.edu/library

  5. What to do with the Data? • Resource allocations • Enhance library services and programs • Implementation of capital projects • Identify and emulate best practices of other CUNY libraries • Incorporate user feedback into strategic plan www.mec.cuny.edu/library

  6. “CEIML, creating success, one survey at a time.” www.mec.cuny.edu/library

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