Enterprise Collaboration Service Market, By Solution (Messaging (Video Conferencing,Contact Centre) and Mobility/Telepho

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2. ENTERPRISE COLLABORATION SERVICE MARKET ANALYSIS Enterprise Collaboration Service Market, By Solution (Messaging (Video Conferencing, Contact Centre) and Mobility/Telephony (Collaborative Tool), By Deployment (On Premise, Off Premise and Hybrid), By Type (Hardware, Software, Services, Consulting, Integration and Maintenance), By End-Use Industry (Banking, Financial services and Insurance (BFSI),Retail, Healthcare, Government, Education, Information Technology, Media and Entertainment, Other (Transportation and Manufacturing))  and by Region (North America, Europe, Asia Pacific, Latin America, Middle East and Africa) - Size, Share, Outlook, and Opportunity Analysis, 2019 - 2027

3. Market Overview The global enterprise collaboration service market was valued for US$ 34.52 Bn in 2019 and expected to reach US$ 76.86 Bn by 2027. Market Drivers • Growing demand for enterprise mobility and mobile workforce is expected to drive growth of the global enterprise collaboration service market during the forecast period • Increasing penetration of mobile devices is expected to propel the global enterprise collaboration service market growth over the forecast period

4. Figure 1. Market Share

5. Market Dynamics Restraints • Concerns regarding security of data are expected to restrain growth of the global enterprise collaboration service market during the forecast period • High cost of implementation is expected to hamper the global enterprise collaboration service market growth over the forecast period

6. Market Opportunities • Increasing social business collaborations is expected to present lucrative growth opportunities • High demand for AI across the globe is expected to provide major business opportunities

7. Figure .2 : Market Opportunity

8. Market Trends Introduction of browser-based communication solutions Comprehensive and prolonged management service Segment information: In global enterprise collaboration service market, by Type segment, the Software, sub-segment dominated the global market in 2019, accounting for 42.9% share in terms of value, followed by hardware and service respectively.

9. Figure 3. Market Share

10. Competitive Section Key players operating in the global enterprise collaboration service market are Fuze Inc., Cisco Systems, Inc., GENBAND, Inc., IBM Corporation, Atlassian Corp PLC, Microsoft Corporation, Xura, Inc., Alcatel-Lucent SA (Nokia Networks), Vonage networks LLC, Unify, Inc. (Atos SE), Tropo, Inc., Hewlett-Packard Development Company, L.P., Cafex Communications Inc., Mitel Networks Corporation, ShoreTel Inc., Polycom, Inc., and 8x8, Inc.

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