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Exam Information • Full Exam Name: Microsoft Dynamics 365 for Customer Service • Vendor Name: Microsoft • Exam Code: MB-230 • Questions with Answers: 63 • Last Updated: Aug 05, 2019 MB-230 Study Guide MB-230 Question Answer
Exam Description Candidates for this exam are Dynamics 365 Customer Engagement functional consultants with customer service expertise. Candidates are responsible for implementing omni channel solutions that focus upon... MB-230 Study Guide MB-230 Question Answer
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Skills measured • Perform configuration • Manage cases and the knowledge base • Manage queues, entitlements, and SLAs • Configure Voice of the Customer MB-230 Study Guide MB-230 Question Answer
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