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Kieran Gordon, Chief Executive, GMCP

Kieran Gordon, Chief Executive, GMCP. The Future of the Careers Service: A National Careers Service. The Vision. Launch of new National Careers Service by John Hayes, Skills Minister on 5 th April: ‘Belief in the power of advice and guidance to transform lives’

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Kieran Gordon, Chief Executive, GMCP

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  1. Kieran Gordon, Chief Executive, GMCP The Future of the Careers Service: A National Careers Service

  2. The Vision Launch of new National Careers Service by John Hayes, Skills Minister on 5th April: ‘Belief in the power of advice and guidance to transform lives’ ‘Providing authoritative information on learning & work and professional advice on how to use it’ ‘For the long term & at the heart of the system’

  3. Policy & Economic Context Decline in Economic Sectors and Regions Growth of New Sectors of the Economy Change in Education and Skills infrastructure: Secondary; Tertiary and Higher Change in Education & Skills Curriculum Raising of the Participation Age for Young people Restructuring the Welfare and Work landscape

  4. Working Towards a Careers Advice & Guidance Solution A National Careers Council providing independent, expert advice to Government on future strategic vision for NCS and wider careers provision Statutory duty on schools from September 2012 to secure access to independent & professional careers guidance for young people age 14-16 (consultation on extending the age range to 18); Local authorities statutory duty to ensure information, advice & guidance available to young people aged 16-19 to enable them to engage in learning & work; The National Careers Service providing webchat and helpline information & advice with face to face services for adults

  5. Three Channels of Careers Advice

  6. Priority Groups Low skilled 18-24 year old NEET Facing redundancy, newly redundant or far from the labour market On out of work benefits People with learning difficulties or disabilities Offenders (National Careers Service: careers and skills advice to adults in custody from August)

  7. The National Careers Service – Importance of Face to Face Guidance ‘There is a road from the eye to the heart that does not go through the intellect’ (GK Chesterton) Eye to eye contact can account for as much as 55% of information transmission in a conversation; the rest being apportioned between ‘non verbal auditory’ at 38% and formal verbal content at just 7%. Plan for 700,000 face to face interviews; capacity for 20 million visits to the website & 1 million webchats in 2012/13

  8. Service Quality All providers Matrix Approved Advisers are appropriately trained and qualified to Careers Development Institute (CDI) professional standards Requiring registration of Advisers holding post graduate professional qualifications Subject to Ofsted Inspection

  9. MeasuringService Impact • Underpinned by empirical up to date Learning & Labour Market Information • Engaging with customers helping them to identify goals & provide advice/assistance in achieving them • Follow up all customers to identify how this has helped • Measure outcomes & what works best for customers • Need to establish economic as well as social return on investment

  10. Welcome to the National Careers Servicewebsite https://nationalcareersservice.direct.gov.uk

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